Hanna Brown
La Porte,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager - B2B Business Development
Paton Engineers and Constructors
Deer Park, TX
12.2025 - Current
- Serve as the primary point of contact for assigned clients in I/E construction projects
- Build and maintain long-term relationships with owners,EPC, and contractors
- Identify new business opportunities, bid invitations, and projects leads
- Track project progress to ensure scope, schedules and client expectations are met
- Monitor market trends, competitor activity and customer needs
- Managed client relationships to ensure satisfaction and retention.
- Prepared weekly progress reports on account status including sales pipeline updates and forecast projections.
Document Control Specialist
Paton Engineers and Constructors
Deer Park, TX
08.2024 - 12.2025
- Managed document control processes to ensure compliance with industry standards.
- Organized project documentation for efficient retrieval and storage.
- Reviewed and approved documents for accuracy and completeness.
- Maintained all documents in a secure electronic database.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Identified errors and suggested appropriate edits.
Mobile Coordinator
Ford dealership
Houston, TX
06.2023 - 08.2024
- Develop clientele through customer visits and outbound marketing calls
- Take incoming mobile service request
- Partner with fleet staff to solicit fleet business
- Partner with dealership marketing department to promote mobile service
- Determine if repair request is within mobile service scope
- Dispatch appropriate mobile service unit and technician for requested repair
- Utilize route optimization to set mobile service appointments
- Ensure customer satisfaction through customer follow-up after mobile service visit
- Process payment
- Coordinate with parts department to add additional sales opportunity
- Reports to assistant service manager regarding processes
- Keep abreast of all mobile, remote services and service advisor training
- Coordinated mobile service appointments for customer vehicle maintenance and repairs.
- Managed communication between technicians and customers to ensure service clarity.
- Developed schedules for mobile service units to optimize efficiency and coverage.
- Assisted customers in understanding service options and maintenance plans available.
- Organized inventory of tools and parts for mobile service operations effectively.
- Implemented feedback systems to gather insights on mobile service experiences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager/Service Advisor/BDC Advisor
Ford Dealership
Draper, UT
02.2020 - 06.2023
- Promote and seek out opportunities to deliver a top-notch customer experience
- Monitor and repair order processes to maintain proper function of the Service Department.
- Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed promptly.
- Communicate with customers regarding time expectations and gather contact information for follow up.
- Maintain current product knowledge and train supporting staff on proper usage.
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Perform all other job duties as requested by management.
- Supported customer service initiatives to enhance client satisfaction and loyalty.
- Scheduled appointments and maintained an organized calendar for management meetings.
- Facilitated communication between departments to streamline workflow and efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Administrative Assistant
Budget Plumping
American Fork, UT
07.2019 - 02.2020
- Answered customer questions regarding pricing and appointments.
- Scanned and entered invoices into the system.
- Contacted employees regarding invoices that had not been submitted.
- Billed invoices to customers and contact them directly if late.
- Kept records of employee expenses.
- Dispatched calls to employees regarding upcoming jobs.
- Maintained accurate filing systems and organized company records efficiently.
- Handled incoming communication, including phone calls, emails, and inquiries promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Associate Banker
Chase Bank
West Jordan, UT
03.2019 - 07.2019
- Provided quality customer service to each client.
- Conducted all credit and debit transactions in compliance with established bank policies and procedures.
- Maintained proper cash on hand and prepared daily settlements of teller cash and proof transactions.
- Managed risk while actively practicing loss prevention.
- Complied with bank operations and security procedures daily.
- Filed change order requests, wire transfers, bank card advances, and exchanged negotiable instruments.
- Cross-sold other bank products by answering inquiries, informing customers of new services and product promotions.
- Assisted clients with account inquiries and banking services.
- Processed transactions accurately and efficiently at the teller window.
- Managed daily cash handling and reconciled discrepancies promptly.
- Maintained organized records of transactions and customer interactions securely.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty.
Education
High School -
Herriman High School
HERRIMAN, UT 04.2015 - 01.2019
Skills
- Integrity/Honesty
- Troubleshooting and problem-solving abilities
- Ability to listen and help empathetically
- Time Management
- Adaptability/Self Motivated
- Microsoft Office Programs
- Professional Interaction with customers and peers
- Ability to multi-task
Hobbies and Interests
- Going to the gym
- Hiking
- Traveling
- Hunting
References
Available upon request
Timeline
Account Manager - B2B Business Development
Paton Engineers and Constructors
12.2025 - Current
Document Control Specialist
Paton Engineers and Constructors
08.2024 - 12.2025
Mobile Coordinator
Ford dealership
06.2023 - 08.2024
Assistant Manager/Service Advisor/BDC Advisor
Ford Dealership
02.2020 - 06.2023
Administrative Assistant
Budget Plumping
07.2019 - 02.2020
Associate Banker
Chase Bank
03.2019 - 07.2019
High School -
Herriman High School
04.2015 - 01.2019