Psychology
Hi, I’m
Hanna Cespedes
Manager Assistant
Melbourne,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
years of professional experience
5
years of post-secondary education
1
Certification
4
Languages
Work History
Brevard Public SchoolsMelbourne, FL
Substitute Teacher
10.2020 - Current
Job overview
- Provided instruction for students in core subject areas.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Developed creative instructional strategies to keep students engaged and motivated.
- Operated computers or audio-visual aids to supplement presentations.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
Bed Bath & BeyondMelbourne, FL
Customer Service Representative
11.2019 - 05.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed timely and effective replacement of damaged or missing products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
«People's Ukrainian Academy»Lermontovs'ka St, 27, Kharkiv, Kharkiv Oblast, Ukr
Bachelor of Arts from Language Interpretation And Translation
09.2021 - Current
University Overview
- Continuing education in Language Interpretation And Translation of Spanish, English, Ukrainian and Russian languages.
Kharkov Automobile And Road Technical SchoolKotel'nykivs'ka St, 3, Kharkiv, Kharkiv Oblast, Uk
Associate of Science from Accounting
09.2010 - 06.2014
Skills
Relationship building and management
Creative problem solving
Organizational abilities
Group and individual instruction
Complaint resolution
Key stakeholder relationship building
Certification
Certified Substitute Teacher [Awarded 8/31/2020]
Interests
Traveling
Studying
Timeline
«People's Ukrainian Academy»
Bachelor of Arts from Language Interpretation And Translation
09.2021 - Current
Substitute Teacher
Brevard Public Schools
10.2020 - Current
Customer Service Representative
Bed Bath & Beyond
11.2019 - 05.2020
Kharkov Automobile And Road Technical School
Associate of Science from Accounting
09.2010 - 06.2014