Hanna Cooper
Phoenix,AZ
Summary
Operations and technical support professional with strong mechanical aptitude and proven ability to quickly learn new equipment, systems, and processes. Experience in troubleshooting, process coordination, documentation, and working in safety- and compliance-driven environments. Demonstrated ability to adapt quickly, resolve operational issues, and maintain accuracy in fast-paced industrial and technical settings.
Overview
7
7
years of professional experience
Work History
Train Supervisor
ConGlobal - BNSF Railyard
07.2023 - Current
- Quickly learned rail yard operations, equipment coordination, and safety procedures in a high-risk industrial environment
- Coordinate daily operations, including equipment movement, scheduling, and workforce assignments
- Monitor workflows and identify issues requiring immediate resolution
- Maintain detailed reports on productivity, equipment usage, and compliance metrics
- Communicate effectively with teams and leadership to resolve operational challenges in real time
Vacation Planner/Customer Support
Norwegian Cruise Line LLC
08.2022 - 07.2023
- Developed customized vacation itineraries based on client preferences and budget constraints.
- Coordinated travel logistics, including flights, accommodations, and transportation arrangements.
- Provided exceptional customer service by addressing inquiries and resolving travel-related issues promptly.
- Utilized booking software to manage reservations and maintain accurate client records efficiently.
- Organized group travel arrangements for special events or corporate functions, streamlining logistics and ensuring smooth operations throughout the trip.
Administrative Assistant
Wellsprings of Phoenix
06.2021 - 01.2022
- Managed scheduling and calendar organization for multiple executives to enhance productivity.
- Prepared and processed correspondence, ensuring timely communication across departments.
- Implemented new software tools for task management, improving team collaboration and workflow tracking.
- Aided Patients in scheduling appointments, setting up transportation and ensuring their facility file is accurate and up to date.
Technical Support/Customer Service Specilaist
TSYS (Global Payments)
02.2019 - 06.2021
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Selected as a trainer during company merger due to rapid mastery of new systems and processes
- Maintained compliance with strict data security standards
- Assisted upwards of 50 calls per shift
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Associate of Science - Nursing
Chandler Gilbert Community College
Gilbert, AZ05-2019
High School Diploma -
Higley High School
Gilbert, AZ05-2017
Skills
- Technical Troubleshooting & Problem Solving
- Rapid Learning & Adaptability
- Equipment & Process Monitoring
- Safety & Compliance Standards
- Documentation & Reporting
- Mechanical Aptitude
- Workflow Coordination
- Microsoft Excel, Word, Outlook
- Training and mentoring
- Customer service
Additional Strengths
- Proven ability to learn new tools, systems, and processes quickly
- Strong problem-solving mindset with hands-on approach to challenges
- Effective in fast-paced, technical, and safety-sensitive environments
- Able to transition into new roles and responsibilities with minimal ramp-up time
Timeline
Train Supervisor
ConGlobal - BNSF Railyard
07.2023 - Current
Vacation Planner/Customer Support
Norwegian Cruise Line LLC
08.2022 - 07.2023
Administrative Assistant
Wellsprings of Phoenix
06.2021 - 01.2022
Technical Support/Customer Service Specilaist
TSYS (Global Payments)
02.2019 - 06.2021
Associate of Science - Nursing
Chandler Gilbert Community College
High School Diploma -
Higley High School