CHRISTOPHER LAW
Durham,NC
Summary
Customer-focused technology and account professional with 5+ years of experience supporting business customers, presenting technology solutions, analyzing customer and operational data, troubleshooting issues, and coordinating cross-functional teams. Experienced in cloud solution engagement, technical problem-solving, system analysis and testing, documentation, risk analysis, and customer relationship management. Demonstrated ability to learn new technologies, communicate technical concepts to customers, collaborate with internal teams, and protect sensitive information. Seeking to build a career in technical account management and enterprise open-source technology.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Google / GFiber
Durham, NC
08.2025 - Current
- Manage customer and territory activities by forecasting, reporting, and analyzing business performance to support organizational objectives.
- Coordinate cross-functional teams to facilitate timely, high-quality project delivery and resolution of customer and business requirements.
- Build and maintain relationships with key partners and vendors to support successful project outcomes.
- Analyze market and customer trends to identify opportunities and inform product and service strategy.
- Develop reports and performance metrics to document progress, identify gaps, and support strategic adjustments.
- Monitor project progress and maintain accountability through structured planning, performance tracking, and follow-up.
U.S. Army Reserves Military Police
01.2021 - Current
- Conduct system analysis and testing to identify technical inefficiencies and contribute to effective issue resolution.
- Analyze operational risks and vulnerabilities to identify potential issues and develop appropriate mitigation strategies.
- Research and analyze information to support planning, operational decision-making, and problem resolution.
- Utilize software systems and technical tools to improve operational performance and streamline processes.
- Collaborate with diverse team members to address challenges, share information, and accomplish mission objectives.
- Develop and contribute innovative solutions to improve team performance and operational outcomes.
- Handle sensitive information in accordance with security requirements after obtaining a Secret security clearance.
- Deliver protective services for foreign dignitaries while maintaining attention to detail, established procedures, and operational requirements.
Corporate Sales Specialist
AT&T
07.2021 - 07.2025
- Presented and explained AT&T technology and cloud solutions to business and enterprise customers, translating technical capabilities into customer-focused value.
- Maintained strong client relationships by responding promptly to inquiries, understanding customer needs, and providing tailored solutions.
- Collaborated with product engineering and partner teams to support capability enhancements and improve service offerings.
- Presented, positioned, and promoted AT&T Cloud solutions across business, enterprise, and consumer markets.
- Analyzed customer data to identify trends, preferences, and opportunities to improve customer engagement.
- Conducted customer presentations and demonstrations designed around specific business requirements.
- Coordinated with internal teams to align customer requirements, product capabilities, and service solutions.
- Expanded business opportunities through customer engagement, networking, needs analysis, and solution-based communication.
- Negotiated contracts and maintained relationships with high-value clients while providing responsive customer support.
Package Handler
FedEx Ground
03.2020 - 01.2021
- Used RF scanning and computer systems to accurately process, route, and track packages.
- Troubleshot conveyor system jams and blockages to maintain operational continuity.
- Used computer systems for order tracking, label printing, and report preparation.
- Coordinated with team members to achieve daily operational and performance objectives.
- Trained new employees on procedures designed to promote safe and efficient operations.
Education
B.S. - Cybersecurity
Western Governors University
Utah12-2027
Associate of Applied Science -
U.S. Army Military Police School
Fort Leonard Wood, MOA. A.S. - Criminal Justice
Florence-Darlington Technical College
Florence, SCSkills
- Cloud Solutions & Technology Sales
- Customer Support & Account Management
- Customer Needs Analysis
- Technical Presentations
- Data & Performance Analysis
- System Analysis & Testing
- Technical Troubleshooting & Problem Solving
- Issue Identification & Resolution
- Risk Analysis & Management
- Process Improvement
- Customer Onboarding & Relationship Management
- Cross-Functional Collaboration
- Technical Documentation & Reporting
- Knowledge Sharing & Team Collaboration
- Attention to Detail
- Written & Verbal Communication
- Analytical Thinking
- Self-Directed Learning
- Confidential & Sensitive Information Handling
ADDITIONAL QUALIFICATIONS
- U.S. Army Reserve experience
- Secret Security Clearance
- Customer-facing enterprise technology experience
- Cloud solutions exposure
- Technical troubleshooting and system analysis experience
- Experience working with sensitive information and established procedures
Timeline
Senior Account Executive
Google / GFiber
08.2025 - Current
Corporate Sales Specialist
AT&T
07.2021 - 07.2025
U.S. Army Reserves Military Police
01.2021 - Current
Package Handler
FedEx Ground
03.2020 - 01.2021
B.S. - Cybersecurity
Western Governors University
Associate of Applied Science -
U.S. Army Military Police School
A. A.S. - Criminal Justice
Florence-Darlington Technical College