Hi, I’m
Hanna Cressa
South Lake Tahoe,California
Summary
Passion and hard work is what has gotten me to the place I am today. Open to new ideas and knowledge has helped me grow not only as a student, but as an employee. To be able to educate customers and generate an enjoyable experience is very important. Positivity has always been a trait that has positioned me as a leader in the work place. Being creative is a major piece of my lifestyle and personality that has always driven me to have the love of art. Motivation and being part of a team to produce tops results for the company is key.
Overview
15
years of professional experience
Work History
Gunbarrel Tavern and Eatery
Server
11.2020 - 11.2023
Job overview
- High-volume dining
- Produced top sales
- Communication Skills
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Opened and closed restaurant
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Food and drink running
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cash Handling
- Head Server
- Kept positive tone for entire dining experience.
- Menu knowledge and memorization
- Maintained extremely clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bar Louie
Server
06.2019 - 01.2020
Job overview
- High volume dining
- Memorization of food and drink menu
- Table side service
- Guests seating arrangements
- Dining and service area cleanliness
- Food sales and promotion
- Hospitality service expertise
- Opening and closing
- Order accuracy
- Food preparation and safety
- Food and drink running
- Communication skills
- Performance improvement
- Cash handling
- POS skills
- Assisting guests top needs and priorities
- Food and beverage pairings
Pier 1 Imports
Sales Associate
02.2019 - 09.2019
Job overview
- Greet customers friendly and assist their needs
- Help customers design layouts for their homes
- Educate customers on the latest trends and promotions
- Open and Close
- Obtain cleanliness's/organization of store
- Stay knowledgeable of all products
- Maintain in-stock supply and merchandise products on the sales floor
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Process all sales transactions and refunds
- Take care of in store and online orders
- Complete sales goals
- Offer and explain benefits of Pier 1 in store credit card/Create credit card accounts
ChampDog Park
Park Supervisor
08.2017 - 05.2018
Job overview
- Supervised all dogs in the dog park
- Bathed and groomed dogs
- Trained dogs (agility) and reinforcement of good behavior
- Cared for boarding dogs (observing health, feeding, providing water, exercise)
- Completed everyday extensive tasks of cleaning/sanitation of the dog park, kennels, and store
- Key Holder
- Trained and educated new employees
- Photographer
- Overnight supervisor
- Created trusting bonds with each individual dog
- Maintained a positive work environment
- Created tools for marketing
Education
University of Colorado Colorado Springs, Colorado Springs, CO
Bachelor of Arts from Visual Arts (Emphasis Photography)
01.2021
Skills
- Hard worker
- Detailed oriented
- Passionate
- Works good with others
- Creative
- Dependable
- Motivated
- Responsible
- Open minded
- Problem solver
Timeline
Server
Gunbarrel Tavern and Eatery
11.2020 - 11.2023
Server
Bar Louie
06.2019 - 01.2020
Sales Associate
Pier 1 Imports
02.2019 - 09.2019
Park Supervisor
ChampDog Park
08.2017 - 05.2018
University of Colorado Colorado Springs
Bachelor of Arts from Visual Arts (Emphasis Photography)
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