Alicia Bell-Reid
Aiea
Summary
Recent graduate with a solid foundation in Health Information Technology and hands-on experience from academic projects and internships. Proven ability to collaborate effectively within teams, solve complex problems, and manage time efficiently. Eager to launch a career and contribute to organizational success, driven by a strong commitment to excellence and continuous improvement. Prepared to leverage skills and knowledge in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Server
California Pizza Kitchen
Aiea, HI
10.2022 - 10.2023
- Consistently exceeded expectations and did more than was asked of me
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Regularly helped co-workers do whatever necessary to ensure guest satisfaction
- Communicated well with guests’ through menu knowledge, delays/satisfaction in food or drinks, or getting to know them better; ensuring excellent customer service.
- Considered moving up to bartending
Server
M.A.C. 24/7- Hilton Waikiki Beach Hotel
Honolulu, HI
08.2021 - 10.2022
- Took guests orders and delivered food and drinks in a timely manner, while maintaining high level customer service.
- Always upsold food and drinks by making recommendations.
- Able to successfully maintain 6-7 tables per section.
- Relied upon to go wherever necessary to help business flow smoothly
Hostess/ Busser
53 By The Sea
Honolulu, HI
12.2020 - 07.2021
- Booked and confirmed reservations, while answering any questions guests had
- Assisted with bussing, arranging tables, refilling water, and polishing silverware during down time or whenever necessary
- Completed all side work and tasks in a timely manner
- Always willing to go the extra mile to improve guest’s satisfaction and help fellow co-workers
Hostess/ Server/ Bartender
Monterey Bay Canners
Aiea, HI
01.2016 - 03.2020
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted managers with reconciling cash drawer and completing paperwork for the day or previous day(s).
- Considered for management/supervisor position before COVID
- Always exceeded expectations of fellow peers and managers
Education
Associate of Science - Health Information Technology
Leeward Community College
Pearl City, HI05.2026
Liberal Arts Degree - undefined
Kapiolani Community College
Honolulu, HI12.2019
undefined
Colorado Mesa University
Grand Junction, CO12.2015
High School Diploma -
Moanalua High School
Honolulu, HI05.2014
Skills
- Team player
- Organized
- Problem solver
- Communication
- Time management
- Dependable
- Hard worker
- Strong work ethic
Timeline
Server
California Pizza Kitchen
10.2022 - 10.2023
Server
M.A.C. 24/7- Hilton Waikiki Beach Hotel
08.2021 - 10.2022
Hostess/ Busser
53 By The Sea
12.2020 - 07.2021
Hostess/ Server/ Bartender
Monterey Bay Canners
01.2016 - 03.2020
Liberal Arts Degree - undefined
Kapiolani Community College
undefined
Colorado Mesa University
Associate of Science - Health Information Technology
Leeward Community College
High School Diploma -
Moanalua High School