Kimberly Loy
Cunningham Dinning/Stone Creek Dinning Company
Indianapolis,Indiana
13
years of professional experience
Results-driven professional with expertise in customer service and hospitality. Recognized for adaptability and strong interpersonal skills, effectively addressing client needs and improving service delivery in fast-paced settings.
Work History
Server
1 Year 3 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Executed daily opening and closing procedures, ensuring adherence to health and safety standards.
- Adapted quickly to changing menu items and specials, providing accurate information to guests.
- Managed multiple tables efficiently during peak hours, ensuring smooth operations and guest satisfaction.
- Monitored dining environment for comfort and compliance with company policies, fostering a positive atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
9 Years 10 Months- Managed high-volume inbound calls, addressing patient inquiries and concerns with efficiency.
- Coordinated patient appointments and referrals, ensuring optimal scheduling and follow-up.
- Trained new representatives on call handling procedures and system navigation for improved performance.
- Resolved billing inquiries by explaining insurance coverage and payment options clearly to patients.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Processed medical claims efficiently, ensuring compliance with payer requirements and regulations.
- Resolved discrepancies in claims submissions through detailed analysis and effective communication with healthcare providers.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Demonstrated adaptability by handling various types of medical claims across multiple specialties while maintaining accuracy.
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
- Built strong relationships with key stakeholders such as healthcare providers, patients, and colleagues for seamless coordination.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative/Medical Call Center Representative
6 Months- Processed payments for the Medicaid programs HIP.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
Case Manager
9 Months- Coordinated client assessments to determine eligibility for services and support resources.
- Developed individualized care plans tailored to client needs and goals, enhancing service delivery.
- Facilitated communication between clients and healthcare providers, improving interdisciplinary collaboration.
- Trained new staff on case management procedures and best practices, fostering team efficiency.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Leasing Professional
1 Year- Managed leasing inquiries and conducted property tours to enhance prospective tenant engagement.
- Coordinated marketing strategies to promote available units, increasing visibility and attracting qualified applicants.
- Streamlined application processes, improving efficiency and reducing turnaround times for prospective tenants.
- Developed and maintained positive relationships with residents, addressing concerns and ensuring satisfaction.
- Analyzed market trends to provide insights on pricing strategies, enhancing competitive positioning of properties.
- Implemented resident retention initiatives, resulting in improved occupancy rates through enhanced community engagement programs.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Toured property with prospective tenants and provided a a wealth of information in regards to its key features.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Invited prospects to fill out an application upon completion of property tour.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Education
High School Diploma
Skills
Customer service excellence
Hospitality expertise
Guest engagement
High volume service
Cash handling
Point-of-sale system
Service prioritization
Information recall
Sales expertise
Sales techniques
Multitasking skills
Cleanliness standards
Strong work ethic
Team collaboration
Professional demeanor
Cool under pressure
Adaptability
Professional demeanor
Multitasking
Multitasking
Excellent communication
Team player
Memory retention
Team player
Point-of-sale system
Timeline
Server
Cunningham Dinning/Stone Creek Dinning Company
05.2025 - CurrentRead More
Customer Service Representative
Centene/MHS Indiana
09.2016 - 07.2026Read More
Customer Service Representative/Medical Call Center Representative
Vision Financial/Elwood Staffing
09.2015 - 03.2016Read More
Case Manager
Randstad/Covance
09.2014 - 06.2015Read More
Leasing Professional
Towne Properties
08.2013 - 08.2014Read More
Warren Central High School
High School Diploma
Read More