Summary
Overview
Work History
Education
Skills
Timeline
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Hanna Denault

Maryville,TN

Summary

Enthusiastic Lead Housekeeper offering many years of hospitality experience. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

5
5
years of professional experience

Work History

Lead Housekeeper

Clean Team LLC
Maryville, TN, TN
03.2020 - Current
  • Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness.
  • Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
  • Trained new employees on cleaning techniques and proper use of chemicals and equipment.
  • Ensured compliance with health regulations regarding sanitation practices throughout each accommodation.
  • Responded promptly to guest complaints or requests for special services such as extra towels or bedding items.
  • Recruited qualified candidates for open positions within the housekeeping department; conducted interviews when necessary.

Housekeeper

Blackberry Mountain
Walland, TN
05.2019 - 03.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials, as well as ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects..
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Education

High School Diploma -

Penn Foster Online High School
Scottsdale, AZ
01-2020

Skills

  • Guest Relations
  • Quality Assurance
  • Chemical Handling
  • Event preparation
  • Sanitation Standards
  • Customer Relationship Management
  • Health and safety compliance

Timeline

Lead Housekeeper

Clean Team LLC
03.2020 - Current

Housekeeper

Blackberry Mountain
05.2019 - 03.2020

High School Diploma -

Penn Foster Online High School

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Hanna Denault