Hanna Disbrow
Summary
Customer service professional skilled in resolving inquiries, managing complaints, and performing data entry in high-pressure environments. Proven ability to support team performance through effective training and critical thinking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Turf Signs
01.2020 - Current
- Resolved customer inquiries efficiently through phone and email communication.
- Maintained records, reports and orders
- Operated digital and multi-line or computerized telephone communications.
- Managed customer complaints with professionalism, ensuring satisfactory resolutions.
Lifeguard
Adventure Island
01.2025 - 08.2025
- Certified in life-saving techniques, CPR, and other first aid
- Enforced facility rules and regulations to maintain a safe environment for all patrons.
- Conducted regular equipment inspections, ensuring proper functionality and safety standards.
- Trained new lifeguards on emergency protocols and rescue techniques to enhance team performance.
Property Management Specialist
Self Employed Web
04.2019 - 07.2025
- Managed bookings and coordinated cleaning schedules for cleaners to clean guest homes
- Adjusted pricing to result in faster bookings
- Maintained super host status on the vacation home rental platform Airbnb.
- Managed tenant communications to resolve issues and enhance satisfaction.
Law Clerk Intern
Giddings and Crawford PA
01.2021 - 10.2022
- Conducted legal research to support case preparation and strategy development.
- Drafted legal documents, including memos and briefs, ensuring clarity and compliance with regulations.
- Assisted attorneys in trial preparation by organizing evidence and preparing exhibits for presentations.
- Reviewed case files to identify discrepancies and provided recommendations for resolution strategies.
- An ability to work under pressure and maintain private information.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL05-2022
Skills
- Customer service
- Hospitality
- Critical thinking
- Data entry
Certification
- Certified First Aid, CPR and Lifeguarding
Timeline
Lifeguard
Adventure Island
01.2025 - 08.2025
Law Clerk Intern
Giddings and Crawford PA
01.2021 - 10.2022
Customer Service Representative
Turf Signs
01.2020 - Current
Property Management Specialist
Self Employed Web
04.2019 - 07.2025
Bachelor of Arts - Criminal Justice
Saint Leo University
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