Customer service professional skilled in resolving inquiries, managing complaints, and performing data entry in high-pressure environments. Proven ability to support team performance through effective training and critical thinking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Turf Signs
Tampa, FL
01.2020 - Current
Resolved customer inquiries efficiently through phone and email communication.
Maintained records, reports and orders
Operated digital and multi-line or computerized telephone communications.
Managed customer complaints with professionalism, ensuring satisfactory resolutions.
Lifeguard
Adventure Island
Tampa, FL
01.2025 - 08.2025
Certified in life-saving techniques, CPR, and other first aid
Enforced facility rules and regulations to maintain a safe environment for all patrons.
Conducted regular equipment inspections, ensuring proper functionality and safety standards.
Trained new lifeguards on emergency protocols and rescue techniques to enhance team performance.
Property Management Specialist
Self Employed Web
Tampa, FL
04.2019 - 07.2025
Managed bookings and coordinated cleaning schedules for cleaners to clean guest homes
Adjusted pricing to result in faster bookings
Maintained super host status on the vacation home rental platform Airbnb.
Managed tenant communications to resolve issues and enhance satisfaction.
Law Clerk Intern
Giddings and Crawford PA
Brandon, FL
01.2021 - 10.2022
Conducted legal research to support case preparation and strategy development.
Drafted legal documents, including memos and briefs, ensuring clarity and compliance with regulations.
Assisted attorneys in trial preparation by organizing evidence and preparing exhibits for presentations.
Reviewed case files to identify discrepancies and provided recommendations for resolution strategies.
An ability to work under pressure and maintain private information.