Hanna Franklin
Bradley,IL
Summary
Dynamic professional with a proven track record at ATI Physical Therapy, excelling in data analytics and customer engagement. Spearheaded process improvements that enhanced service delivery standards and fostered cross-functional collaboration. Adept at relationship building, I empower teams to achieve operational excellence and drive innovation in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Access Management Associate
ATI Physical Therapy
04.2024 - Current
- Assisted in daily operations and supported management with project coordination activities.
- Conducted research to identify industry trends and best practices for service improvement.
- Collaborated with cross-functional teams to streamline communication and enhance workflow efficiency.
- Developed training materials to facilitate onboarding processes for new associates.
- Drove process improvements through regular evaluation of existing systems, policies, and procedures.
- Analyzed patient feedback to inform operational changes and improve service delivery standards.
Customer Sales Representative
Liveops; Nike
10.2023 - 03.2024
- Managed customer inquiries through multiple channels, ensuring prompt and effective resolution.
- Educated customers on product features, enhancing overall satisfaction and loyalty.
- Processed sales transactions accurately using CRM software to maintain data integrity.
- Collaborated with marketing teams to promote special offers and drive sales initiatives.
- Analyzed customer feedback to identify trends, informing product development strategies.
- Implemented upselling techniques, contributing to increased average order value consistently.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Operations Manager
Marshalls
02.2013 - 02.2023
- Streamlined daily operations, enhancing workflow efficiency standards
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Analyzed performance metrics to identify areas for operational enhancements.
- Developed standard operating procedures to ensure consistency in service delivery.
- Led cross-functional initiatives aimed at increasing overall productivity and employee engagement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and merchandise.
Education
High School Diploma -
Bishop McNamara Catholic High School
2014
Skills
Data analytics
Certification
Google Cybersecurity Certification
Timeline
Access Management Associate
ATI Physical Therapy
04.2024 - Current
Customer Sales Representative
Liveops; Nike
10.2023 - 03.2024
Operations Manager
Marshalls
02.2013 - 02.2023
High School Diploma -
Bishop McNamara Catholic High School