Hanna Franklin
Bradley,IL
Summary
Dynamic professional with a proven track record at ATI Physical Therapy, excelling in data analytics and customer engagement. Spearheaded process improvements that enhanced service delivery standards and fostered cross-functional collaboration. Adept at relationship building, I empower teams to achieve operational excellence and drive innovation in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Access Management Associate
ATI Physical Therapy
Remote
04.2024 - Current
- Assisted in daily operations and supported management with project coordination activities.
- Conducted research to identify industry trends and best practices for service improvement.
- Collaborated with cross-functional teams to streamline communication and enhance workflow efficiency.
- Developed training materials to facilitate onboarding processes for new associates.
- Drove process improvements through regular evaluation of existing systems, policies, and procedures.
- Analyzed patient feedback to inform operational changes and improve service delivery standards.
Customer Sales Representative
Liveops; Nike
Remote
10.2023 - 03.2024
- Managed customer inquiries through multiple channels, ensuring prompt and effective resolution.
- Educated customers on product features, enhancing overall satisfaction and loyalty.
- Processed sales transactions accurately using CRM software to maintain data integrity.
- Collaborated with marketing teams to promote special offers and drive sales initiatives.
- Analyzed customer feedback to identify trends, informing product development strategies.
- Implemented upselling techniques, contributing to increased average order value consistently.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Operations Manager
Marshalls
Bourbonnais, IL
02.2013 - 02.2023
- Streamlined daily operations, enhancing workflow efficiency standards
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Analyzed performance metrics to identify areas for operational enhancements.
- Developed standard operating procedures to ensure consistency in service delivery.
- Led cross-functional initiatives aimed at increasing overall productivity and employee engagement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and merchandise.
Education
High School Diploma -
Bishop McNamara Catholic High School
2014
Skills
Data analytics
Corporate governance
Innovation management
Customer engagement
Office administration
Relationship building
Payment verification
Business management
Recordkeeping
Administrative tasks
Business communications
Skilled in technology
Certification
Google Cybersecurity Certification
Timeline
Access Management Associate
ATI Physical Therapy
04.2024 - Current
Customer Sales Representative
Liveops; Nike
10.2023 - 03.2024
Operations Manager
Marshalls
02.2013 - 02.2023
High School Diploma -
Bishop McNamara Catholic High School