Hanna Garcia
Forest Hill,USA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Underwriter
Southern General Agency
Alexandria, LA
06.2021 - Current
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Trained junior underwriters and support staff in underwriting processes and policies.
- Underwrote, managed and serviced profitable book of business.
- Implemented underwriting strategies to minimize risk and maximize profitability.
- Participated in regular training sessions regarding updates in relevant laws or regulations.
- Gathered and analyzed information to determine risk acceptability.
- Provided guidance on underwriting procedures to junior staff members.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
Front desk, Medical Assistant, Translator
Mansoor Pediatrics
Alexandria, USA
06.2019 - 04.2021
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded to inquiries from callers seeking information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for the senior management team.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Conducted financial audits on scheduled basis.
- Translated from english to spanish for doctors and patients.
Secretary
Chauncey Nichols Nursery
Forest Hill, USA
05.2018 - 06.2019
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Completed weekly payroll for 50 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Performed billing, collection and reporting functions for office.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using quickbooks software.
- Analyzed and solved multifaceted problems that affected executive leaders and business initiatives.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Associates - Science
Louisiana State University at Alexandria
Alexandria, LA12.2020
High school Diploma -
Rapides High School
Lecompte, LA05.2016
Skills
- Fluent in Spanish
- Fluent in English
- Customer Service
- Team builder
- Scheduler
- Cash handling
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- QuickBooks
- Data entry
- Insurance verification
- Time management
Certification
- Basic Life Support, Alexandria, LA, 08/18, Present
- Microsoft Office Specialist, Pineville, LA, 05/15, Present
Awards Honors Professional Evaluations
- A silver in National Career Readiness
- Microsoft Office Specialist
Timeline
Underwriter
Southern General Agency
06.2021 - Current
Front desk, Medical Assistant, Translator
Mansoor Pediatrics
06.2019 - 04.2021
Secretary
Chauncey Nichols Nursery
05.2018 - 06.2019
Associates - Science
Louisiana State University at Alexandria
High school Diploma -
Rapides High School