Hanna Herman
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Life Insurance Broker
Globe Life And Accident Insurance Company
San Antonio
11.2025 - Current
- Analyzed client needs to recommend appropriate insurance products.
- Maintained up-to-date knowledge of industry trends and regulations to provide informed recommendations to clients.
- Ensured compliance with laws governing sale of life insurance products.
- Calculated premiums and established payment methods efficiently.
- Delivered exceptional customer service by addressing client inquiries promptly.
- Collaborated with team members to enhance customer service strategies.
- Attended conferences and workshops to remain informed about industry changes.
Key Holder Supervisor
Dollar General
San Antonio
12.2024 - 02.2026
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new employees on customer service and operational tasks.
- Assisted the Store Manager with daily operations activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily cash handling procedures to maintain accuracy and protect financial assets.
- Executed daily cash management tasks, including processing deposits and conducting audits for accuracy.
- Implemented loss prevention strategies, contributing to reduced inventory shrinkage.
- Conducted inventory counts to maintain accurate stock levels regularly.
- Facilitated and developed lasting relationships with clients to increase client retention.
Driver
Uber
San Antonio
05.2023 - 02.2025
- Achieved consistently high customer scores through exceptional service delivery.
- Assisted passengers with luggage to ensure smooth and enjoyable a travel experience.
- Communicated trip details and routes clearly to ensure informed passengers.
- Navigated city streets efficiently for timely passenger pickups.
- Collaborated with support teams to resolve rider concerns efficiently.
- Adhered to safety and security standards in company policies and procedures.
- Adapted to changing traffic conditions and route adjustments for uninterrupted service.
Education
Crystal River High School
Crystal River, FL05-2021
Skills
- Client relations management
- Conflict resolution
- Problem solving
- Attention to detail
- Schedule coordination
- Organizational skills
- Telephone etiquette
- Professional demeanor
Timeline
Life Insurance Broker
Globe Life And Accident Insurance Company
11.2025 - Current
Key Holder Supervisor
Dollar General
12.2024 - 02.2026
Driver
Uber
05.2023 - 02.2025
Crystal River High School