Hanna Higgins
Toledo,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Plato's Closet
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Certified Buyer, handling incoming items sold by customers.
Education
Bachelor of Arts For Teaching - Art Education
University of Toledo
Toledo, OH05.2027
High School Diploma -
Whitmer High School
Toledo, OH05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Plato's Closet
06.2022 - Current
Bachelor of Arts For Teaching - Art Education
University of Toledo
High School Diploma -
Whitmer High School
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