Hanna Hoffelner
Phoenix,AZ
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista and Other.
Target
04.2018 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Helped Guest Find what they were looking for in a quick manor
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped fill online pickup order in a timely manor
Caregiver
Columbia Landing Memory Care
09.2022 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Smith Chason College
Phoenix, AZ01-2026
High School Diploma -
Issaquah High School
Issaquah, WA06.2020
Diagnostic Medical Sonography Prerequisites
Bellevue College
Skills
- Time Management
- Knowledge of State Regulations
- First Aid Certification
- Menu Memorization
- Cash Handling
- New Hire Training
- Safe Food Handling Practices
- Beverage Preparation
- Opening and closing duties
- POS Systems
- Food Preparation
- Up-selling
- Coffee expertise
- Ordering Procedures
- Espresso machine operation
Certification
- Starbucks barista trainer given 2020
Timeline
Caregiver
Columbia Landing Memory Care
09.2022 - 02.2024
Barista and Other.
Target
04.2018 - Current
Associate of Applied Science - Diagnostic Medical Sonography
Smith Chason College
High School Diploma -
Issaquah High School
Diagnostic Medical Sonography Prerequisites
Bellevue College
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