Hanna Houck
Cumberland,MD
Summary
Dynamic and professional receptionist with experience at Urology Associates Inc, adept at enhancing patient experiences through exceptional organization and communication skills. Proven ability to manage multi-line phone systems and streamline appointment scheduling, ensuring efficient operations. Skilled in maintaining confidentiality and processing insurance verifications, contributing to improved billing accuracy.
Overview
2
2
years of professional experience
Work History
Receptionist
Urology Associates Inc
Cumberland, MD
08.2025 - Current
- Greeted and assisted patients, ensuring a welcoming atmosphere in busy clinical environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated with medical staff for seamless patient flow.
- Maintained patient records and ensured compliance with confidentiality regulations.
- Processed insurance verifications, improving accuracy of patient billing information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Phlebotomist
UPMC Western Maryland
Cumberland, MD
06.2024 - 03.2025
- Collected blood specimens efficiently while adhering to safety protocols and infection control measures.
- Processed patient information accurately using electronic health record systems to ensure seamless data management.
- Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
- Maintained equipment sterilization and functionality standards to support optimal lab operations.
Education
High School Diploma -
Mountain Ridge
Frostburg, MD05.2022
Skills
- Professional and polished presentation
- Positive and professional
- Punctual and reliable
- Greeting and seating clients
- Organization skills
Timeline
Receptionist
Urology Associates Inc
08.2025 - Current
Phlebotomist
UPMC Western Maryland
06.2024 - 03.2025
High School Diploma -
Mountain Ridge