Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
Generic

Hanna Huppert

Pharmacy Technician
Red Wing,MN

Summary

Adept at multitasking and organization, I significantly enhanced customer satisfaction at Walgreens by streamlining pharmacy operations and employing keen attention to detail. Leveraging expertise in HIPAA regulations and insurance billing, I consistently delivered high-quality customer service, contributing to efficient problem resolution and operational excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
05.2021 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Cashier

JOANN Fabrics and Crafts
11.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Fast Food Worker

Dairy Queen Grill & Chill
03.2017 - 09.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.

Education

Bachelor of Science - Human Biology

Arizona State University
Tempe, AZ
04-2027

High School Diploma -

Red Wing High School
Red Wing, MN
05-2020

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Insurance billing
  • Pharmaceutical calculations
  • Pharmacy and customer records management
  • Inventory management
  • HIPAA
  • Multitasking and organization
  • Billing and coding

Accomplishments

  • Processed and filled over 100 prescriptions per day.
  • Trained 7 new pharmacy technicians on pharmacy policies, procedures and best practices.

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hours4-day work week

Timeline

Certified Pharmacy Technician

Walgreens
05.2021 - Current

Cashier

JOANN Fabrics and Crafts
11.2019 - 04.2020

Fast Food Worker

Dairy Queen Grill & Chill
03.2017 - 09.2019

Bachelor of Science - Human Biology

Arizona State University

High School Diploma -

Red Wing High School

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Hanna HuppertPharmacy Technician