Hanna Kiedrowski
Nashotah
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Confirmation Department
Everdry Waterproofing
06.2021 - 11.2024
- Developed effective working relationships with team members across multiple departments
- Maintained accurate records of customer interactions using a computer system
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Offered personalized guidance to candidates who experienced challenges throughout the program, fostering an inclusive atmosphere for spiritual growth.
- Collaborated with various departments to streamline event planning, increasing overall efficiency and effectiveness.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Apparel Associate
Walmart Shopping Center
08.2020 - 06.2021
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Updated pricing to reflect permanent changes and temporary sales drops
- Maintained customers' available product selections by quickly replenishing products from incoming freight
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Operated cash register to complete cash, check and credit card transactions.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
Waitress
Bruno's Restaurant
10.2017 - 08.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Waterford Union High School
Waterford, WI06.2018
Skills
- Scheduling appointments
- Data entry proficiency
- Microsoft office expertise
- Willingness to learn
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Multitasking
Timeline
Confirmation Department
Everdry Waterproofing
06.2021 - 11.2024
Apparel Associate
Walmart Shopping Center
08.2020 - 06.2021
Waitress
Bruno's Restaurant
10.2017 - 08.2018
High School Diploma -
Waterford Union High School
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