Summary

Overview

Work History

Education

Skills

Timeline

Hanna Lee

Germantown

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3

3

years of professional experience

Work History

Server/Hostess

KPOT Korean BBQ & Hot-Pot

09.2021 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Northwest High School

Germantown, MD

06.2021

Skills

Strong Work Ethic
Exceptional customer service
Cash Handling

Guest Engagement
Memory retention
Menu Memorization

Timeline

Server/Hostess

KPOT Korean BBQ & Hot-Pot

09.2021 - Current

High School Diploma -

Northwest High School