Summary
Overview
Work History
Education
Skills
Timeline
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Hanna Liljeberg

Metairie,LA

Summary

Results-driven and accomplished Branch Rental Manager with a proven track record in operational excellence, profit generation, and team leadership within Enterprise Mobility. Adept at building high-performing teams, optimizing processes, and exceeding sales targets in every measurable metric. Demonstrated ability to enhance customer experience, increase market share, and foster employee development to consistently achieve elite performance.

Overview

3
3
years of professional experience

Work History

Branch Rental Manager

Enterprise Mobility
11.2022 - Current
  • Successfully managed a portfolio of 2 rental locations, consistently exceeding revenue and profit targets
  • Trained and developed a high-performing team of 15 employees who consistently exceeded sales targets, leading to several employee promotions and improvement in employee retention
  • Implemented innovative customer service strategies, maintaining a 89%+ customer satisfaction score
  • 3 Elite Finishes (#1)
  • Q3 2023 #1 Krewe BRM
  • Consistent 100+ Net other
  • Worked & succeeded in Jazz Fest, Mardi Gras, Essence fest deals
  • Navigated challenging market conditions to maintain consistent revenue growth through strategic decision-making and adaptability.

Assistant Branch Rental Manager

Enterprise Mobility
04.2022 - 11.2022
  • 3 Elite Finishes (1, 3, 2)
  • Strong focus on employee development, ensuring that MTs/MAs qualify and make elite
  • Trained and developed a brand-new MT that became a top 10 performer
  • Trained and developed an underperforming MT resulting in qualification and a promotion
  • Impacted customer service scores from 82 to 90.7%
  • Manage and resolved customer complaints to ensure that customers are completely satisfied

Management Trainee/ Management Assistant

Enterprise Mobility
08.2021 - 04.2022
  • Provided great customer service regardless of outside conditions (IDA) and consistently received 5/5 from customers
  • Worked as clean car captain and ensured that our cars were up to the enterprise standards before renting, resulting in a big ESQI (customer service scores) improvement for our branch
  • Helped develop multiple new MTs
  • 5 Elite Finishes (top 10) on a matrix of 90+ employees


Education

Bachelor of Science -

University of Louisiana At Lafayette
Lafayette, LA
05.2021

Skills

  • Team Leadership and Development
  • Operations Management
  • Strategic Planning and Execution
  • Sales and Business Development
  • Customer Relationship Management
  • Profitability Enhancement
  • Communication & Presentation Skills
  • Data Analysis and Decision Making
  • Fleet Growth and Management
  • Budgeting and Financial Analysis
  • Employee Retention Strategies

Timeline

Branch Rental Manager

Enterprise Mobility
11.2022 - Current

Assistant Branch Rental Manager

Enterprise Mobility
04.2022 - 11.2022

Management Trainee/ Management Assistant

Enterprise Mobility
08.2021 - 04.2022

Bachelor of Science -

University of Louisiana At Lafayette

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Hanna Liljeberg