Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hanna Minor

Chattanooga,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Online Grocery Associate

Walmart
Chattanooga, TN
03.2024 - Current
  • Maintained accurate records of all orders placed through the website.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
  • Provided training and support for new employees joining the company's online grocery team.
  • Provided customer support for technical issues related to the online ordering process.
  • Troubleshot any problems or errors that occurred during checkout.
  • Processed payments for orders using various payment methods.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Suggested comparable products to replace out-of-stock items.
  • Assisted teammates with daily tasks during peak periods.

Junior Barista

Dunkin' Donuts
Hixson, TN
08.2023 - 03.2024
  • Provided friendly customer service while taking orders and answering questions regarding menu items.
  • Adhered to all company policies and procedures related to beverage preparation.
  • Trained new baristas on proper preparation techniques for various drinks.
  • Checked temperatures of brewing equipment periodically throughout shifts.
  • Regularly checked expiration dates on products to ensure freshness standards were met.
  • Assisted with stocking inventory when needed.
  • Performed cashier duties using the point of sale system.
  • Greeted customers upon arrival in a friendly manner.
  • Displayed a positive attitude towards customers and co-workers.
  • Followed health and safety regulations for food handling procedures.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Education

Some College (No Degree) - Human Resources Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Complaint resolution
  • Stock replenishment
  • Order Accuracy
  • Customer Engagement
  • Shelf Stocking
  • Barcode scanning
  • Online Order Processing
  • Documentation And Reporting
  • Attention to Detail
  • Planning and Organization
  • Customer Service
  • Strong interpersonal skills
  • Data entry experience
  • Strong listening talents
  • Excellent spelling skills
  • Deadline Adherence
  • Collaboration and Teamwork
  • Documentation preparation
  • Error Detection
  • Reliability
  • Time management abilities
  • Self Motivation
  • Professionalism
  • Transcription
  • Analytical Thinking
  • Document Typing and Formatting
  • Multitasking
  • Continuous Improvement
  • Effective Communication

Accomplishments

  • Drill Commander while in JROTC achieved Red, White & Yellow CORDS

Timeline

Online Grocery Associate

Walmart
03.2024 - Current

Junior Barista

Dunkin' Donuts
08.2023 - 03.2024

Some College (No Degree) - Human Resources Management

Southern New Hampshire University

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Hanna Minor