Hanna Mondell
Bass Pro Shops Outdoor World
ORLANDO,FL
16
years of professional experience
Experienced retail operations manager with a strong track record in store operations, staff management, and inventory control. Known for improving workflow consistency, supporting compliance, and driving efficient daily execution.
Work History
Retail Operations Manager
3 Years 8 Months- Managed store operations, ensuring compliance with Bass Pro Shops standards and daily workflow consistency.
- Monitored front-end and backroom processes, improving order accuracy and replenishment flow.
- Coordinated inventory controls, resolving discrepancies and maintaining accurate stock levels across departments.
- Scheduled associates and adjusted coverage to support traffic patterns and service demands.
- Partnered with leadership to streamline store processes and strengthen operational efficiency.
General Manager
1 Year 4 Months- Directed store operations to maintain consistent customer experience and service standards.
- Managed staffing, scheduling, and performance coaching to support daily business needs.
- Monitored sales trends and store KPIs to guide operational decisions.
- Oversaw inventory control, merchandising, and replenishment to maintain product availability.
- Coordinated payroll, compliance, and administrative tasks to ensure accurate store processes.
- Implemented process improvements to strengthen team efficiency and operational consistency.
Senior Assistant General Manager
9 Years 1 Month- Coordinated opening and closing procedures, maintaining cleanliness, cash control, and compliance standards.
- Trained new team members on POS procedures, service expectations, and operational routines.
- Supported daily restaurant operations, ensuring smooth guest service and shift readiness.
- Monitored inventory levels and communicated supply needs to prevent service disruptions.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
High School Diploma
Skills
Store operations
Staff management
Inventory control
Retail merchandising
Staff training
Operational compliance management
Customer service
Teamwork and collaboration
Health and safety
Operational efficiency
Store planning
Performance management
Accomplishments
- Awarded GSM of the Quarter, 2024 - Coastal Region
- Awarded Manager of the Year for 2024 - Coastal Region
Timeline
Retail Operations Manager
Bass Pro Shops Outdoor World
02.2023 - CurrentRead More
General Manager
Ulta Salon and Cosmetics
10.2021 - 02.2023Read More
Senior Assistant General Manager
Duffy’s Sports Grill
02.2011 - 03.2020Read More
Seminole Ridge High School
High School Diploma
Read More