Hanna M. U. Kanyuumbo
Delray Beach,FL
Summary
I am, aiming to become a professional through international experience that improves one's life in the hospitality sector. I am a dynamic and highly motivated woman, flexible and very fast to any working environment. I portray more than 5 years of working experience in the hospitality industry and I'm still open and willing to learn and grow with in your company. I am an excellent team worker and am able to take instructions from all levels and build up with all colleagues.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
The Office Delray
01.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
J-1 SERVER
Hunters Run Country Club
09.2023 - 09.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Cultivated warm relationships with regular customers
- Maintained a clean and orderly dining area for an enjoyable guest experience
J-1 TAKE OUT SERVER
Hunters Run Country Club
09.2023 - 09.2024
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints
- Upholding food safety standards by properly packaging items to maintain quality during transportation
Front Office Assistant
Namibia Wildlife Resort
02.2021 - 06.2023
- Create a positive office atmosphere by being the face and voice of the company, answering the phone, and attending to in-house clients
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience
Waitress/Bartender
Namibia Wildlife Resort
02.2021 - 06.2023
- Providing excellent waitress services by taking customers' orders and delivering food and beverages
- Work directly with customers by mixing and serving drink orders
- Responsibilities include knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory, and cleaning bar supplies
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly
Waitress
Namibia Wildlife Resort
09.2017 - 02.2021
- Providing excellent waitress services by taking customers' orders and delivering food and beverages
Data Capturer/Promoter
Broll Namibia
03.2016 - 07.2016
- Input of data capture, the contact details of the customers who participated in competitions
- Demonstrated and explained services to customers to persuade them to partake in competition
Education
CERTIFICATE - Basic receptionist and office skills
LINGUA COLLEGE
Windhoek07.2016
INTERNATIONAL COMPUTERS DRIVING LICENSE -
NAMCOL
Keetmanshop07.2015
Junior Secondary Certificate - Grade 10
Hoerskool Karasburg
Karasburg11.2014
Skills
- Word processing
- Compilation of presentations
- Spreadsheet
- File management
- Windows Office
- Point-of-sale
- Point-of-service
- Guest Engagement
- Front-Of-House Display Creation
Id No
96052900792
Health Status
Good
Criminal Record
None
Personal Information
- Gender: Female
- Nationality: Namibian
- Marital Status: Single
Languages Proficiency
- Afrikaans
- English
- Oshiwambo
Hobbies and Interests
- Traveling - (Stepping out of my own comfort zone to learn new things).
- Dancing - (Dancing isn't just fun, it's a social activity that teaches collaboration skills).
- Listening to Music - (Listening to music lowers stress and elevates your mood, it strengthens learning and memory abilities too).
Timeline
Restaurant Hostess
The Office Delray
01.2025 - Current
J-1 SERVER
Hunters Run Country Club
09.2023 - 09.2024
J-1 TAKE OUT SERVER
Hunters Run Country Club
09.2023 - 09.2024
Front Office Assistant
Namibia Wildlife Resort
02.2021 - 06.2023
Waitress/Bartender
Namibia Wildlife Resort
02.2021 - 06.2023
Waitress
Namibia Wildlife Resort
09.2017 - 02.2021
Data Capturer/Promoter
Broll Namibia
03.2016 - 07.2016
CERTIFICATE - Basic receptionist and office skills
LINGUA COLLEGE
INTERNATIONAL COMPUTERS DRIVING LICENSE -
NAMCOL
Junior Secondary Certificate - Grade 10
Hoerskool Karasburg
Similar Profiles
Glenda ChavezGlenda Chavez
Grill and Sauté Station at The Office DelrayGrill and Sauté Station at The Office Delray
Eli PoblanoEli Poblano
Assistant Manager at The Office DelrayAssistant Manager at The Office Delray
Tierenney GarrisonTierenney Garrison
Assistant Nurse Manager at Delray Medical CenterAssistant Nurse Manager at Delray Medical Center
Bryce JonesBryce Jones
COO of Women's Hormone Wellness at Dr. Cathy Swain JonesCOO of Women's Hormone Wellness at Dr. Cathy Swain Jones
Melinda PeacockMelinda Peacock
Patient Access Representative at Orthopedic Center of Palm Beach CountyPatient Access Representative at Orthopedic Center of Palm Beach County