Yianna Baroulakis
East Elmhurst
Summary
Proven Client Service Representative at Martha's Country Bakery, excelled in delivering exceptional customer support and resolving complaints efficiently, enhancing client satisfaction significantly. Skilled in payment processing and maintaining professionalism under pressure, demonstrated outstanding teamwork and collaboration. Achieved a high level of customer service by leveraging product knowledge and understanding customer needs.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Mom's Kitchen & Bar
07.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservation system, coordinating seating arrangements to optimize guest flow.
- Assisted with daily operations, supporting staff in maintaining cleanliness and organization of dining area.
- Communicated effectively with kitchen and waitstaff to relay guest preferences and special requests.
- Monitored wait times and communicated updates to guests, ensuring transparency during busy periods.
- Handled guest inquiries and concerns promptly, enhancing overall dining experience satisfaction.
Client Service Representative
Martha's Country Bakery
07.2023 - 07.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Robert H. Goddard High School
Ozone Park, NY06.2024
Skills
- Customer Support
- Payment Processing
- Customer Focus
- Order Processing
- Complaint Handling
- Customer Service
- Teamwork and Collaboration
- Complaint resolution
- Calm and Professional Under Pressure
- Money handling abilities
- Multi-line phone talent
- Understanding Customer Needs
- Product Knowledge
- Active learning
Languages
Greek
Limited Working
English
Native or Bilingual
Timeline
Restaurant Hostess
Mom's Kitchen & Bar
07.2025 - Current
Client Service Representative
Martha's Country Bakery
07.2023 - 07.2024
High School Diploma -
Robert H. Goddard High School