Izabella Gutierrez
daytona
Summary
Detail-oriented front desk professional with robust experience in customer service and administrative operations. Expertise includes managing multi-line phone systems, scheduling appointments, and facilitating client interactions in high-pressure settings. Proficient in Microsoft Office, Google Workspace, and adaptable to new EMR systems. Trilingual communicator committed to delivering high-quality service while upholding confidentiality.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Hibachi Grill
South Daytona
07.2024 - Current
- Monitored wait times and provided timely updates to guests to improve satisfaction.
- Streamlined reservation system to enhance dining flow and guest experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Resolved customer complaints professionally, fostering a welcoming atmosphere for guests.
Restaurant Hostess
Salsas Mexican Cuisine & Cantina
Daytona Beach
09.2025 - 04.2026
- Welcomed customers at entrance, addressed inquiries, and recommended specials to boost sales.
- Collected and communicated reservation updates to guests through mobile device and in-person interactions.
- Cultivated long-term customer relationships to enhance repeat business opportunities.
- Balanced cash register at end of shift according to established procedures.
Cashier Assistant
Marcos's Pizza
Daytona Beach
01.2024 - 10.2025
- Executed cash register operations, accepting payments and providing change accurately.
- Processed cash and credit transactions accurately at the register.
- Issued receipts, refunds, and credits to ensure accurate transaction processing.
- Resolved customer inquiries and complaints to enhance satisfaction.
Education
High School Diploma -
Piper High School
Sunrise 07-2024
Associate of Science - physical terapy
Dayton State
Daytona Beach, FL08-2026
Skills
- Reservation management
- Customer needs assessment
- Transaction management
- Client relationship management
- Guest interaction
- Customer support
- Bilingual communication
- Spanish communication
- Multitasking and organization
- Problem-solving
Affiliations
- Volunteer as a teacher at a Baptist church
Timeline
Restaurant Hostess
Salsas Mexican Cuisine & Cantina
09.2025 - 04.2026
Restaurant Hostess
Hibachi Grill
07.2024 - Current
Cashier Assistant
Marcos's Pizza
01.2024 - 10.2025
High School Diploma -
Piper High School
Associate of Science - physical terapy
Dayton State