Loretta Guerra
Middleburg,FL
Summary
Engaging Restaurant Host skilled in guest engagement, conflict resolution, and efficient seating management. Experienced in coordinating seating arrangements and providing accurate wait time estimates to enhance customer satisfaction. Capable of thriving in high-volume dining environments while maintaining positive guest experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Off The Hook Seafood and Steak
Middleburg, Florida
02.2026 - Current
- Greeted and welcomed guests to ensure positive dining experiences.
- Coordinated reservations and seating arrangements to optimize guest flow and reduce wait times.
- Assisted servers by clearly communicating guest needs and requests.
- Maintained the cleanliness of the host stand and dining area to create a welcoming atmosphere.
- Communicated wait time estimates to guests during peak hours to manage expectations and improve satisfaction.
- Supported team members by coordinating seating and pacing service during busy shifts.
- Addressed customer complaints effectively to maintain positive guest relationships and enhance overall dining experience.
Cashier
TNT Fireworks Tent
Middleburg, Florida
- Organized displays to enhance product visibility and attract customer interest.
- Assisted in inventory management by tracking stock levels and reordering products.
- Welcomed guests warmly, contributing to a positive shopping experience.
- Processed customer transactions efficiently at TNT Fireworks tent.
- Managed cash register, ensuring adherence to accurate cash handling procedures.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Restocked shelves with merchandise to maintain optimal product availability.
Server/Table Host
St. Augustine Orchestra
Saint Augustine, Florida
- Delivered exceptional customer service to enhance patron experience during events and performances.
Education
Associate of Arts - General Arts
St. Johns River State College
Orange Park, FL05-2027
Skills
- Seating efficiency
- Guest engagement
- Customer service
- High-volume dining
- Check payment processing
- Cash handling
- Sales techniques
- Customer support
- Effective communication
- Team collaboration
- Conflict resolution
- Cleaning and maintenance tasks
- Memory retention
Certification
- Food Handler
Affiliations
- Volunteer, TNT Fireworks Tent – Middleburg, FL (2023-Present)
- Volunteer, St. Augustine Orchestra – St. Augustine, FL (2026-Present)
- Volunteer, Homeless Ministry – Jacksonville, FL (2024-Present)
- Mucisian (violinist, pianist, electric bassist)
- Certified Scuba Diver
Timeline
Restaurant Hostess
Off The Hook Seafood and Steak
02.2026 - Current
Cashier
TNT Fireworks Tent
Server/Table Host
St. Augustine Orchestra
Associate of Arts - General Arts
St. Johns River State College