Hanna Norton
Private Fine-Art Studio
Los Angeles,CA
7
years of professional experience
Operations and administrative professional with a background spanning luxury hospitality, private client support, and office coordination. Experienced in providing executive and personal support to senior leadership, managing CRM platforms, and coordinating events and travel, with a reputation for staying composed under pressure, anticipating needs, and getting the details exactly right.
Work History
Executive & Personal Assistant
1 Year- Coordinated travel, ensuring seamless itineraries for flights, hotels, rental cars, and ground transport.
- Booked dinner reservations and managed logistics for business trips and events, enhancing overall experience and efficiency.
- Liaised between executive and clients, and vendors, facilitating effective communication and collaboration.
- Managed sensitive personal, financial, and business information with strict confidentiality.
- Handled personal errands, including appointments, purchases, and daily coordination.
Fine Dining Server
2 Years- Provided detail driven service in luxury historic hotel for VIP guests and private functions, achieving 98% guest satisfaction score.
- Collaborated with management and event staff to execute private dining events, group bookings, and special occasions, ensuring seamless multi-team coordination.
- Contributed to brand standards recognized by Michelin Key (2024) and Travel & Leisure Top 100 New Hotels (2024).
- Mentored and onboarded new team members to maintain service consistency and uphold a polished, professional team culture.
Team Lead, Fine Dining
3 Years- Led daily floor operations across a Forbes Travel Guide Triple Five Star dining environment, managing a team of 10+ servers and support staff through high volume service periods.
- Coordinated private events, VIP reservations, and special service requests with management, culinary teams, and hotel operations to enhance guest experience.
- Trained and mentored new team members on brand standards and service protocols, streamlining onboarding process and fostering team consistency.
- Ensured exceptional attention to detail in timing, presentation, and guest communication during high pressure, fast paced service.
Administrative Assistant
1 Year- Acted as the first point of contact for all client inquiries via phone, email, and in person, maintaining a professional and responsive communication standard.
- Managed CRM platforms to create and deploy targeted email marketing campaigns, enhancing client retention and outreach efforts.
- Coordinated scheduling, reservations, and calendar management across organization, facilitating smooth daily operations.
Education
Bachelor of Science - Environmental Sciences
Skills
Travel Coordination
Event & Project Logistics
Client Communication
Vendor Management
Operations & Process Coordination
CRM & Admin Systems
Team Leadership & Training
Brand Standards & Presentation
Timeline
Executive & Personal Assistant
Private Fine-Art Studio
01.2025 - 01.2026Read More
Fine Dining Server
The Georgian Hotel
01.2024 - 01.2026Read More
Team Lead, Fine Dining
Rosewood Hotel Group
01.2021 - 01.2024Read More
Administrative Assistant
Aquatic Aviation
01.2019 - 01.2020Read More
Keene State College
Bachelor of Science from Environmental Sciences
Read More