Hanna Paradiso
Green Bay,WI
Summary
Aside from my basic experience in the work field, being a manager at Jimmy John’s taught me how to excel in team leadership and customer service. I enhanced customer satisfaction through effective problem-solving and communication. And became overly skilled in time management and staff training, fostering a productive environment that drives engagement and loyalty. I’m committed to achieving organizational goals while maintaining high standards, and constantly striving to become a better version of myself.
Overview
8
8
years of professional experience
Work History
Manager
Jimmy Johns Gourmet Subs
Marinette, WI
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Walmart
Marinette, WI
04.2022 - 12.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Colonel K’s
Menominee, MI
08.2019 - 02.2022
- Organized merchandise on racks and shelves to maintain visual appeal and attract customers.
- Established relationships with customers to foster loyalty and encourage repeat business.
- Provided welcoming experiences to both new and returning customers, ensuring positive first impressions.
- Boosted customer satisfaction by promptly addressing concerns in a friendly environment.
- Partnered with team members to share best practices and enhance overall store performance.
- Engaged with customers to build rapport and loyalty.
Ice Rank Attendant
Rec Center
Marinette, WI
01.2018 - 12.2019
- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Facilitated group events, ensuring smooth transitions between activities and maintaining an enjoyable atmosphere for participants.
- Promoted a welcoming environment for diverse clientele through friendly interactions and attentive customer service skills.
- Supported event coordination efforts by setting up party rooms and preparing materials as needed.
Education
One Year of Gen Ed’s - Chemistry
University of Wisconsin, Green Bay
Green Bay, WIMarinette High School
Marinette, WI05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Inventory management
- Quick witted
- Friendly
Timeline
Manager
Jimmy Johns Gourmet Subs
06.2024 - Current
Sales Associate
Walmart
04.2022 - 12.2023
Sales Associate
Colonel K’s
08.2019 - 02.2022
Ice Rank Attendant
Rec Center
01.2018 - 12.2019
One Year of Gen Ed’s - Chemistry
University of Wisconsin, Green Bay
Marinette High School