Hanna Ross
Hurst,TX
Summary
Professional with experience in food service, sales, and patient care support. Skilled in customer service, order processing, and active listening, with a track record of staying organized, solving problems, and working well with teams. Focused on delivering accurate service and positive experiences.
Overview
2027
2027
years of professional experience
Work History
Child Nutrition Worker
Southlake ISD Carroll Dragons
Southlake, Texas
2025 - Current
- Prepared nutritious lunch meals for Southlake ISD Carroll Dragons cafeterias, ensuring quality and adherence to dietary guidelines.
- Followed food safety and sanitation rules during kitchen operations.
- Maintained sanitary kitchen environment by cleaning equipment, utensils, surfaces, and floors, contributing to food safety compliance.
- Assisted with meal counts, tray assembly, and cashier support to ensure smooth meal service and accurate reporting.
- Stocked ingredients, supplies, and serving areas before meal periods.
- Operated cash register for processing children's food payments.
- Developed positive working relationships with co-workers through effective communication skills.
- Attended meetings regularly to stay informed about new developments in the Child Nutrition program.
Sales Representative
AT&T
Fort Worth, Texas
2022 - 2025
- Consulted customers on wireless, internet, and entertainment plans for AT&T services.
- Recommended device upgrades and accessories based on customer needs.
- Processed activations, upgrades, and account changes in sales systems.
- Explained billing details, promotions, and service features to customers.
- Resolved customer questions about coverage, plans, and device setup.
- Collaborated with team members to support sales floor and customer service.
Certified Nursing Assistant In Training
James L. West Dementia Center
Fort Worth, Texas
2021 - 2022
- Assisted dementia center residents with daily living activities and personal care
- Monitored resident safety and reported behavior changes to nurse team
- Helped with bathing, dressing, grooming, and toileting needs
- Provided meals, feeding assistance, and hydration support during shifts
- Documented care tasks and communicated resident needs to team members
- Helped create a safe environment for patients by following infection control practices.
Line Cook
Firehouse Subs
Fort Worth, Texas
2019 - 2021
- Prepared Firehouse Subs sandwich ingredients for daily line service
- Assembled orders following guest requests and ticket instructions
- Restocked workstations with fresh ingredients and supplies
- Cleaned grills, prep areas, and kitchen equipment
- Communicated with team members during busy lunch shifts
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Line Cook
McDonald's
Fort Worth, Texas
2018 - 2019
- Restocked ingredients, packaging, and condiments at kitchen stations
- Communicated order changes with team members and shift leaders
- Cleaned counters, equipment, and food prep areas after service
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Education
High School Diploma -
Benbrook High School
Fort Worth, TX01-2019
Texas Schol of Phlebotomy
Fort Worth, TX01-2019
Skills
- Food safety
- Order processing
- Meal preparation
- Customer service
- Patient support
- Time management
- Attention detail
- Interpersonal communication
- Organizational skills
- Active listening
- Complaint handling
- Professionalism
- Fast Learner
Timeline
Child Nutrition Worker
Southlake ISD Carroll Dragons
2025 - Current
Sales Representative
AT&T
2022 - 2025
Certified Nursing Assistant In Training
James L. West Dementia Center
2021 - 2022
Line Cook
Firehouse Subs
2019 - 2021
Line Cook
McDonald's
2018 - 2019
High School Diploma -
Benbrook High School
Texas Schol of Phlebotomy