Hanna Ruano
Butler,PA
Summary
Compassionate and highly organized Intake Coordinator with experience managing client intake, gathering and documenting sensitive information, coordinating services, and serving as a consistent point of contact for clients, families, and multidisciplinary teams. Skilled in navigating complex situations, maintaining accurate records, communicating with empathy and professionalism, and balancing competing priorities in fast-paced environments. Brings a strong combination of administrative organization, problem-solving, advocacy, and relationship-building skills
Overview
1
1
Certification
19
19
years of professional experience
Work History
Intake Coordinator
Concordia Visiting Nurses
06.2026 - Current
- Coordinated intake and referral processes to ensure timely and accurate collection of client information and documentation
- Served as initial point of contact for clients, families, referral sources, and community partners to facilitate smooth communication and support
- Conducted intake screenings to gather critical demographic, clinical, and insurance information for effective client assessment
Unit Clerk
WVU Medicine
10.2024 - 06.2026
- Coordinated discharge documents, patient health history forms, and admission paperwork to facilitate efficient patient transitions
- Executed receptionist duties, including email correspondence, phone call handling, appointment scheduling, and medical order placement to ensure smooth office operations
- Implemented security measures to safeguard patient information and uphold confidentiality standards
Registered Behavior Technician
WVU Medicine Neurodevelopmental Center
09.2023 - 10.2024
- Implemented individualized treatment plans for clients with developmental disorders.
- Monitored client progress, documenting behavioral data to inform treatment adjustments.
- Collaborated with interdisciplinary teams to develop and implement effective client care strategies.
Administrative Assistant
WVU Medicine Telemetry Department
01.2023 - 09.2023
- Processed payroll for 135 employees, ensuring timely and accurate compensation for staff.
- Monitored expenses to ensure budget compliance and enhance financial tracking.
- Utilized Excel and Outlook for data management, improving communication and reporting efficiency.
Unit Clerk
WVU Medicine
01.2022 - 01.2023
- Coordinated patient care by liaising with nurses and CAs, processing blood and lab orders to support timely medical decisions.
- Maintained patient records to ensure accurate and up-to-date information.
- Provided a warm welcome to patients and families in the reception area.
Health Service Management
United States Air Force
09.2007 - 09.2009
- Managed health services operations to optimize patient care delivery.
- Coordinated all aspects of patient visits to guarantee high-quality care for every individual.
- Processed patient records to support timely patient care.
- Developed proficiency in clerical procedures to strengthen administrative support.
Education
Regent Bachelor of Art - Minor in Psychology and Human Services
West Virginia University
Morgantown, West Virginia05-2023
Associate of Art - General Studies
Valencia College
Orlando, Florida05-2017
Skills
- Documentation management
- Health information
- EMR/EHR systems
- Patient Scheduling
- Healthcare Compliance
- Patient Interaction
- Effective Communication
- Client Advocacy
- Patient Support
- Office Administration
- Department coordination
- Detail orientation
- Time management
- Organization
- Problem solving
- Compassion
Certification
BLS, American Red Cross, 01/05/28, Morgantown, WV
Personal Information
Title: Intake Coordinator, Concordia Visiting Nurses – Middlesex campus
Timeline
Intake Coordinator
Concordia Visiting Nurses
06.2026 - Current
Unit Clerk
WVU Medicine
10.2024 - 06.2026
Registered Behavior Technician
WVU Medicine Neurodevelopmental Center
09.2023 - 10.2024
Administrative Assistant
WVU Medicine Telemetry Department
01.2023 - 09.2023
Unit Clerk
WVU Medicine
01.2022 - 01.2023
Health Service Management
United States Air Force
09.2007 - 09.2009
Regent Bachelor of Art - Minor in Psychology and Human Services
West Virginia University
Associate of Art - General Studies
Valencia College