REBECCA MORAWIEC

• Entered new patient information into the EMR system and conducted patient intake calls.
• Provided patients with detailed information on the program, pharmacy, and specialty medications.
• Processed patient referrals to assistance programs and managed application entries in portals.
• Facilitated the onboarding of new patients, ensuring a smooth transition.
• Collaborated with clients, manufacturers, and team members to ensure seamless communication and efficient workflow.
• Coordinated deliveries with a focus on accuracy and efficiency.
• Tracked shipments and processed payments to maintain seamless operations.
• Addressed patient questions promptly, providing clear and accurate information.
• Educated patients on the process of requesting prior authorization and verified their benefits.
• Managed billing procedures to ensure timely and precise invoicing.
• Processed and submitted adverse event reports.

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• Processed referrals from hospitals to skilled nursing facilities, ensuring seamless patient transitions.
• Utilized ShareFile and Matrix to organize and manage critical documents efficiently.
• Verified benefits and submitted authorization requests through provider portals, maintaining accurate patient records.

• Handled over 90 calls daily from vehicle service contract customers, addressing inquiries and resolving issues.
• Assisted customers with contract questions, ensuring clarity and satisfaction.
• Managed customer accounts and troubleshooted applications to resolve issues efficiently.

• Handled inbound calls from Medicare Advantage clients, addressing benefits and account inquiries.
• Resolved client complaints by forwarding them to the appropriate department and provided appeals information.
• Assisted clients in locating in-network providers and facilitated communication with pharmacies and healthcare providers.

• Handled inbound calls from Equifax clients, including W-2 requests and client validation.
• Assisted Canadian payroll customers with French language support and system troubleshooting.
• Managed the mailing of tax forms and effectively resolved issues with difficult clients.

• Handled inbound calls and parts orders from Federal Mogul customers, utilizing SAP for efficient processing.
• Tracked and managed lost shipments, organizing rerouting and redelivery to ensure customer satisfaction.
• Assisted French-speaking Canadian customers with troubleshooting and stock verification, effectively managing difficult client interactions.