Aceste Pierre
Palm Bay,FL
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Intake Coordinator
Altea Healthcare
04.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Customer Service Associate
Health First
10.2022 - 03.2023
- Supporting all aspects of client relation for Health First Health Plans, commercial and Medicare
- Educating clients on all the details regarding their policies, reimbursement, and coverage
- Responding to customer inquiries by researching, understanding, and documenting plan information related to:
- Covered benefits and exclusions
- Eligibility, enrollment, and disenrollment
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Participating providers
- Claims payments and processes
- Plan guidelines
Consumer Engagement (CE)
Evicore Healthcare
07.2018 - 09.2021
- Build rapport and educate consumers on their choices to get a radiology test including screening options and services
- Conduct research and compile data to empower a consumer to make cost efficient decisions
- Coordinate with providers’ offices to get find the best possible for a patient to complete a screening test
- Manage in and outgoing calls
Internship
Kindred Hospital
09.2015 - 11.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Mortgage Banking – Relation Manager
JP Morgan Chase Bank
03.2007 - 10.2014
- Develop and maintain relationships with customers
- Collect, analyze, and manage financial documents
- Counsel customers individually on making adjustment on their spending and or making changes
- Accomplished multiple tasks within established timeframes.
Education
Bachelors in Healthcare Management - undefined
Eastern Florida State College
Cocoa, FLAssociate of Arts - Computer Science
Broward College
Fort Lauderdale, FLMasters in Public Health -
Chamberlain University, School of Health Profession
Springfield, ILSkills
- Proficient in Microsoft Office
- Multilingual in French, Haitian Creole and English
- Leadership, data analysis and organization skills
- Insurance verification
- Follow-up skills
- Data entry
- Data analysis and modeling
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Confidentiality
Core Competencies
- Customer Service
- Relationship Building
- Data Collection & Management
- Detailed and Organized
- Strategic Planning
Awards
Awarded top performer and employee of the month4 months in a row., Six Sigma Yellow Belt, and White Belt
Timeline
Intake Coordinator
Altea Healthcare
04.2023 - Current
Customer Service Associate
Health First
10.2022 - 03.2023
Consumer Engagement (CE)
Evicore Healthcare
07.2018 - 09.2021
Internship
Kindred Hospital
09.2015 - 11.2015
Mortgage Banking – Relation Manager
JP Morgan Chase Bank
03.2007 - 10.2014
Bachelors in Healthcare Management - undefined
Eastern Florida State College
Associate of Arts - Computer Science
Broward College
Masters in Public Health -
Chamberlain University, School of Health Profession
Similar Profiles
Olivia Johnson, MSN, APRN, FNP-BCOlivia Johnson, MSN, APRN, FNP-BC
Advanced Practice Registered Nurse at Altea HealthcareAdvanced Practice Registered Nurse at Altea Healthcare
Meri FerrariMeri Ferrari
Adult Nurse Practitioner at Post Acute Care Partners- Altea HealthcareAdult Nurse Practitioner at Post Acute Care Partners- Altea Healthcare
Sokolj MuslijaSokolj Muslija
Web Developer at Altea SoftwareWeb Developer at Altea Software