Hanna Shanahan
Summary
Experienced and detail-oriented Service Advisor with a strong ability to generate comprehensive work orders for repairs. Committed to upholding service standards and ensuring high levels of customer satisfaction by providing professional assistance tailored to diverse customer needs. Possesses extensive knowledge of parts and labor requirements. A reliable team member seeking an opportunity to further develop skills and make valuable contributions to company success. Recognized for hard work, ethics, and meticulousness in all aspects of work.
Overview
5
5
years of professional experience
Work History
Service Advisor
Bert Smith BMW
04.2024 - Current
- Consulted with mechanics on vehicle requirements and labor
- Listened carefully to customer concerns and complaints
- Handled customer inquiries regarding warranty coverage and repair procedures
- Tracked service history and recommended preventative maintenance to customers
- Managed appointment scheduling to optimize workshop capacity and customer satisfaction
Service Appointment Coordinator
AutoNation Toyota
11.2022 - 04.2024
- Make outbound calls to confirm service reservations & provide after-service follow up
- Promptly and professionally answer inbound service calls
- Develop a solid understanding of product information and the terminology of the automobile business and keep abreast of technological changes in the products
Videographer
7P Productions
04.2021 - 11.2022
- Developed scripts and storylines for promotional videos, increasing brand engagement
- Managed lighting and sound setup for indoor and outdoor shoots, ensuring optimal quality
- Edited video content using Adobe Premiere Pro and Final Cut Pro, enhancing narrative flow
- Crafted engaging video content for social media platforms, driving viewer interaction
Customer Service Representative
24/7 Intouch
04.2020 - 04.2021
- Communicated with customers through phone calls, email, social media and chats
- Resolved any customer issues following the company's guidelines
- Learned many different software interfaces used in the company
- Answer hundreds of calls daily and resolve customers inquiries in a timely manner
Education
Digital Filmmaking and Video Production -
F.I.R.S.T Institute
Orlando, FL09.2021
Diploma -
Pinellas Park High School
Pinellas Park, FL03.2017
Skills
- Strong Verbal Communication
- Systematic Problem Solving
- Proficient in Task Organization
- Vehicle assessment
- Software Proficiency
- Maintains Poise in High-Pressure Environments
- Effective Problem Resolution
- Typing accuracy
- Parts ordering
- Customer service
Languages
ASL American Sign Language
Professional Working
Timeline
Service Advisor
Bert Smith BMW
04.2024 - Current
Service Appointment Coordinator
AutoNation Toyota
11.2022 - 04.2024
Videographer
7P Productions
04.2021 - 11.2022
Customer Service Representative
24/7 Intouch
04.2020 - 04.2021
Diploma -
Pinellas Park High School
Digital Filmmaking and Video Production -
F.I.R.S.T Institute
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