Summary
Overview
Work History
Education
Skills
Affiliations & Honors - College
Timeline
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Hanna Steiner

Madison,Wisconsin

Summary

I'm a reliable student with a proven history of leadership and dedication shown through the past years of achievement with my work experience. I communicate clearly, effectively, and professionally in oral and written formats, with demonstrated experience in making effective public presentations. I am eager to learn new skills and advance my knowledge with hands-on experience. I am proficient in problem-solving and analytical thinking with strong interpersonal skills.

Overview

5
5
years of professional experience

Work History

Student Research Assistant - Department of Surgery

UW Health University Hospital
05.2023 - Current
  • Enhanced research accuracy by diligently collecting and analyzing data from various sources.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Streamlined data organization by developing efficient spreadsheets and databases for easy access and analysis.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Customer Service and Support Intern

Trident Contract Management
10.2022 - Current
  • Client Health Checks - reviewed client’s contract management environments and documented key metrics (# of logins per month, # of new records created per month, …)
  • User Acceptance Testing (UAT) - Reviewed client-defined contract management process steps and documented click paths and errors
  • Training Process Documentation - created step-by-step work instructions for contract management workflows
  • Data & Document Migration - used import tools and manually migrate data and documents

Boathouse Waitress

The Edgewater Hotel
05.2022 - 08.2023
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.

Speciality Pharmacy Operations Intern

Lumicera Health Services
05.2022 - 08.2022
  • Compounded and dispensed medications according to prescription orders.
  • Used pharmacy software to verify prescription and insurance information.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
  • Helped review specialty drug pipeline while working with manufacturer contacts to get updates and manage the master list of projected FDA approvals.

Summer Nanny

Mcelgunn Family
03.2020 - 08.2021
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities. Also provided nurturing and safe environments to enhance emotional, social and intellectual growth.
  • Helped children complete homework and special assignments daily to support academic performance and transported children to extra-curricular activities and play-dates.

Sales Associate

The North Face Inc.
12.2019 - 03.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Also maintained knowledge of current promotions, exchange guidelines, and payment policies.
  • Built effective relationships with peers and upper management to drive team success toward common sales and operational goals.

Receptionist

Element's Massage
05.2019 - 11.2019
  • Answered and directed incoming calls using multi-line telephone system plus processed payments and updated accounts to reflect balance changes. Also directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

Bachelor of Science -

University of Wisconsin - Madison
Madison, WI
05.2024

High School Diploma -

Verona Area High School
Verona, WI
05.2020

Skills

  • Meticulous and organized
  • Multitasking and prioritization
  • Project management
  • Drug interaction understanding
  • Process optimization
  • Troubleshooting malfunctioning equipment
  • Account management
  • Supporting pharmacy operations
  • Teambuilding and leadership
  • Effective customer upselling
  • Flexible and personable

Affiliations & Honors - College

  • Sorority - Kappa Kappa Gamma
  • Dean's List 2023
  • Embark Organization
  • UW Pre-Pharmacy Club
  • Intramural Soccer

Timeline

Student Research Assistant - Department of Surgery

UW Health University Hospital
05.2023 - Current

Customer Service and Support Intern

Trident Contract Management
10.2022 - Current

Boathouse Waitress

The Edgewater Hotel
05.2022 - 08.2023

Speciality Pharmacy Operations Intern

Lumicera Health Services
05.2022 - 08.2022

Summer Nanny

Mcelgunn Family
03.2020 - 08.2021

Sales Associate

The North Face Inc.
12.2019 - 03.2020

Receptionist

Element's Massage
05.2019 - 11.2019

Bachelor of Science -

University of Wisconsin - Madison

High School Diploma -

Verona Area High School

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Hanna Steiner