Hanna Talieh
Los Angeles,CA
Summary
Friendly Barista with great people skills and almost 7 years of sales experience. Dedicated to creating personalized customer experiences while offering expertise in beverage production and preparation. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Ticket Sales
Mutation Records
03.2024 - Current
- Sold tickets at box office for concerts.
- Used POS system for selling records and tickets.
- Spoke to and connected with customers about music.
- Learned duties for various positions and provided backup at key times.
Barista Shift Supervisor
Federal Coffee
09.2022 - Current
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
Barista & Server
Maison Cafe & Market
08.2020 - 08.2021
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned how to do latte art.
Barista
Zebra House Coffee
09.2018 - 08.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned how to move quickly under pressure.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06.2020
Skills
- Espresso machine operation
- Barista Training
- Product Upselling
- Latte Art
- POS System Operation
- Opening and closing duties
Accomplishments
- Applied to and attend the School of the New York Times for writing.
- Member of the National Honors Society in high scool.
Hobbies
- Writing & Poetry
- Philosophy
- Music Management
- Nonprofit work
Timeline
Ticket Sales
Mutation Records
03.2024 - Current
Barista Shift Supervisor
Federal Coffee
09.2022 - Current
Barista & Server
Maison Cafe & Market
08.2020 - 08.2021
Barista
Zebra House Coffee
09.2018 - 08.2019
High School Diploma -
San Juan Hills High School
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