Hanna Titus
Houston,USA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
River Oaks Family Dentistry
Houston, TX
06.2024 - Current
- Provided courteous and informed assistance to new arrivals.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Family Nanny
Care.com
Houston, TX
01.2022 - Current
- Family Nanny, Self Employed (Care.com) Houston, TX January 2022 - Current
- Ages of children: 6 months to 11 years
- Supervise and manage household with regards to children and their daily routines in school and playtime activities, including meal prep and cooking; all transportation for school and extracurricular activities
- Depending on the age, tasks are implemented for physical, mental and emotional growth ensuring that there is a healthy learning environment for both children and parents through positive and patient means
Dental Office Manager
Dr. Mercedes DDS; General and Family Dentistry
Houston, TX
11.2020 - 12.2021
- Dental Office Manager, General and Family Dentistry D.D.S., Houston, TX November 2020 - December 2021
- Duties are: Medical Insurance Specialist - handle all patients with insurance needs from beginning to end; billing and purchasing; itemizations, office payments/transfers; manage office accounts
- Responsible for all training and hiring
- Patients: Schedule appointments, callbacks, and followups
- Organize and maintain patient files, claim responsibility and management, coordinating with multidisciplinary specialists for patient needs, responsible for all referrals
- Other: Work with laboratories, manage office computer system
- Assist the doctor in all areas of office procedures
Daily Home and Care Management
MEDICAL INSIGHTS & CARE UNLIMITED
Houston, Texas
06.2018 - 11.2020
- Non medical healthcare management for handicapped, disabled, and mentally challenged patients
- Responsible for nutrition and meal planning/scheduling, health programs, and medical insurance coverage - Medicaid/Medicare and other health plans
- Patient medical advocate with doctors, family members and insurance
- Responsible for cooking, cleaning, buying groceries, paying all bills, driving patients
Case Manager Assistant
Vivian Phan Law Firm
Houston, TX
02.2018 - 08.2018
- Case Manager Assistant, Vivian Phan Law Firm Houston, Texas February 2018 - June 2018
- Assist in all case management tasks; schedule appointments; invoicing; handle all insurances tasks, handle appeals, summarize cases and prepare reports for attorney; conduct research and investigations, draft legal documents - depositions and pleadings; work with the courts; organize and archive ongoing and complete cases
Teacher Assistant
Early Childhood Center; Arch Diocese of Galveston-Houston
Sugar Land, TX
09.2015 - 01.2018
- Teacher Assistant, Early Childhood Center, Archdiocese of Galveston-Houston Sugar Land, TX September 2015 - January 2018
- Ages of children: 1 month to 11 years old
- Supervise and structure educational group activities; Supervise, prepare and organize nutritional mealtimes and snacks; Supervise and plan balanced routines to include physical activities, rest and playtime; Maintain professional and positive relationships and notify supervisors of any emotional or developmental changes; Provide firm and compassionate structure and accountability with responsible care while maintaining all safety protocols in a safe, sanitary and orderly environment
Education
College - Health Science
HCC
Houston, TX05.2020
College - Health Science
HBU
Houston, TX08.2017
High School Diploma - General Studies
Kolbe Academy
Houston, TX05.2014
Skills
- Caregiving
- Home Care
- Medical Scheduling
- Clerical Experience
- Insurance Verification
- Medical Office Experience
- Phone Etiquette
- Meal Preparation
- Patient Care
- Healthcare Management
- Case Management
- Office Management
- Medical Records
- Customer service
- Childcare
- Personal Assistant Experience
- Dental office experience
- Communication skills
Certification
First Aid Certification
Timeline
Receptionist
River Oaks Family Dentistry
06.2024 - Current
Family Nanny
Care.com
01.2022 - Current
Dental Office Manager
Dr. Mercedes DDS; General and Family Dentistry
11.2020 - 12.2021
Daily Home and Care Management
MEDICAL INSIGHTS & CARE UNLIMITED
06.2018 - 11.2020
Case Manager Assistant
Vivian Phan Law Firm
02.2018 - 08.2018
Teacher Assistant
Early Childhood Center; Arch Diocese of Galveston-Houston
09.2015 - 01.2018
College - Health Science
HCC
College - Health Science
HBU
High School Diploma - General Studies
Kolbe Academy