Hanna Vannoy
Oklahoma City
Summary
Dynamic Care Navigator II at ArchWell Health with expertise in care coordination and patient confidentiality. Proven track record in enhancing workflow efficiency and mentoring staff. Skilled in medical recordkeeping and adept at problem-solving, ensuring seamless transitions in patient care while fostering a supportive team environment.
Overview
8
8
years of professional experience
Work History
Care Navigator II
ArchWell Health
Midwest City, OK
09.2022 - Current
- Streamlined communication between patients and providers, enhancing workflow efficiency and reducing appointment delays.
- Mentored junior staff on best practices for patient engagement and effective navigation strategies within the system.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
- Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.
- Facilitated smooth transitions between healthcare settings by coordinating necessary referrals and appointments.
- Demonstrated adaptability when faced with sudden changes in patient needs or organizational policies, ensuring a seamless continuation of care navigation services.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Organized patient schedules and assisted in planning transportation and payments.
Receptionist
Clinton A. Winslow, MD Family Medicine
Oklahoma City, OK
06.2018 - 09.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Processed insurance claims and verified patient coverage for timely billing operations.
- Handled phone inquiries and provided information regarding services, appointments, and policies effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Choctaw High School
Choctaw, OKSkills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Resource identification
- Medical recordkeeping
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Payment collection
Timeline
Care Navigator II
ArchWell Health
09.2022 - Current
Receptionist
Clinton A. Winslow, MD Family Medicine
06.2018 - 09.2022
High School Diploma -
Choctaw High School