Marsha Bigler
Vernon,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
28
28
years of professional experience
Work History
Care Navigator II
One Call Medical
12.2020 - Current
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Identified gaps in care and assisted in closure of gaps.
- Maintained confidential health information according to state and federal regulations.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Maintained confidential health information according to state and federal regulations
Wound Care Manager
Signature HealthCARE
11.2012 - 12.2020
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
- Assessed and treated draining of wounds and burns.
- Implemented plans to prevent pressure ulcers and other wound developments.
- Treated and carefully tended to vascular and diabetic ulcers.
- Maintained impeccable hospital cleanliness and sanitation for most effective treatment of wounds.
- Documented and examined patient recovery and reported progress to doctors for effective management.
- Prevented skin deterioration against formidable odds using ground-breaking technology.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Developed and implemented individualized patient care plans.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management
Correctional Officer
State Of Florida Department Of Corrections
01.2005 - 04.2012
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
LPN-Senior
Florida Department Of Corrections
09.1995 - 01.2005
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assisted with admissions, appointments, transfers, and discharges.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Provided patient education on health care issues and prescribed medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Reviewed patient history to verify conditions and current medications.
- Coordinated patient transfers to other facilities.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Assisted with admissions, appointments, transfers, and discharges
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Administered medications and injections to patients
- Monitored patient health conditions to report changes to assigned physician
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records
Education
Certificate - Nursing
John A Logan College
Carterville, IL06.1985
High School Diploma -
Carbondale Community High School
Carbondale, IL06.1974
Skills
- Resolving Problems
- Knowledge of Community Services and Programs
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Evaluating Quality of Care
- Patient Needs Assessment and Referral
- Documenting and Recording Information
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Interdisciplinary Collaboration
- Attention to Detail
- Patient Education
Timeline
Care Navigator II
One Call Medical
12.2020 - Current
Wound Care Manager
Signature HealthCARE
11.2012 - 12.2020
Correctional Officer
State Of Florida Department Of Corrections
01.2005 - 04.2012
LPN-Senior
Florida Department Of Corrections
09.1995 - 01.2005
Certificate - Nursing
John A Logan College
High School Diploma -
Carbondale Community High School
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