Hanna Vasylieva
Hostess
North Hollywood,CA
Summary
Dedicated professional with strong skills in customer relationship management and effective communication. Proven ability to resolve inquiries and enhance customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Administrator
Dance Studio
Saint-Petersburg
02.2021 - 11.2023
- Managed daily studio operations and scheduling for classes and events.
- Coordinated communication between instructors, students, and parents effectively.
- Handled customer inquiries and resolved issues with professionalism and care.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
Restaurant Hostess
Delmar
Saint-Petersburg
01.2018 - 03.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Greeted customers and escorted them to their tables.
- Coordinated guest flow during peak hours by managing reservation system.
- Oversaw reservations and waitlists for large parties, accommodating special requests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers by communicating special requests and dining preferences.
- Collaborated with kitchen staff to manage wait times and table turnover efficiently.
- Resolved customer complaints professionally, ensuring guest satisfaction.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
High School 69
Zaporozhye05-2015
Skills
- Schedule management
- Record keeping
- Customer relationship management
- Administrative improvement
- Mail handling
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
- Active listening
- Professionalism
- Honest and ethical
- Communication systems
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Administrator
Dance Studio
02.2021 - 11.2023
Restaurant Hostess
Delmar
01.2018 - 03.2021
High School Diploma -
High School 69