Hanna Wallace
Rochester,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Esthetician
CR Beauty Bar
03.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Front Desk Agent
Courtyard By Marriott
07.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Salon Manager
Cr Beauty Bar
02.2019 - 01.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Education
Esthetics
Continental School of Beauty Culture - Rochester
Rochester, NY03.2024
High School Diploma -
Spencerport High School
Spencerport, NY06.2019
Skills
- Sanitization
- Scheduling
- Infection Control
- Esthetics
- Skincare product knowledge
Timeline
Esthetician
CR Beauty Bar
03.2024 - Current
Front Desk Agent
Courtyard By Marriott
07.2023 - Current
Salon Manager
Cr Beauty Bar
02.2019 - 01.2021
Esthetics
Continental School of Beauty Culture - Rochester
High School Diploma -
Spencerport High School
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