Hanna West
Eastview,KY
Summary
Proven track record in enhancing patient care and satisfaction at Baptist Health Hardin Cancer Care Center, leveraging analytical thinking and adaptability. Excelled in patient advocacy and problem identification, significantly improving medication adherence and financial guidance. Skilled in health information management, ensuring data integrity and compliance.
Overview
20
20
years of professional experience
Work History
Pharmacy Care Coordinator
Baptist Health Hardin Cancer Care Center
07.2022 - Current
- Assisted patients in overcoming barriers to medication adherence through tailored solutions and support strategies.
- Provided exceptional customer service while maintaining patient confidentiality and adhering to HIPAA regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Facilitated communication between pharmacy staff, healthcare providers, insurance companies, and patients for seamless care coordination experiences.
Patient Financial Counselor
Baptist Health Hardin Cancer Care Center
03.2015 - 07.2022
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
Information Technology Specialist
Hardin Memorial Health
09.2011 - 09.2014
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Assisted with updating technical support best practices for use by team.
Health Information Management Clerk
Hardin Memorial Health
09.2004 - 09.2011
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Retrieved medical data for physicians and patients.
- Trained new employees on health information management procedures, ensuring consistent performance across the team.
- Performed regular audits of medical records for compliance with regulatory requirements, maintaining a high level of data integrity.
- Maintained strict adherence to confidentiality guidelines when handling sensitive patient data, upholding ethical standards within the workplace.
Education
No Degree - Medical Records
ECTC
Elizabethtown, KYHigh School Diploma -
Central Hardin High School
Cecilia, KY05.1996
Skills
- Continuous Improvement
- Time management abilities
- Patient Advocacy
- Professionalism
- Problem Identification
- Analytical Thinking
- Self Motivation
- Adaptability and Flexibility
Timeline
Pharmacy Care Coordinator
Baptist Health Hardin Cancer Care Center
07.2022 - Current
Patient Financial Counselor
Baptist Health Hardin Cancer Care Center
03.2015 - 07.2022
Information Technology Specialist
Hardin Memorial Health
09.2011 - 09.2014
Health Information Management Clerk
Hardin Memorial Health
09.2004 - 09.2011
No Degree - Medical Records
ECTC
High School Diploma -
Central Hardin High School
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