Summary
Overview
Work History
Education
Skills
Timeline
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Hanna Woldemariam

Indianapolis,IN

Summary

Service-focused Customer support bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles.

Overview

12
12
years of professional experience

Work History

Warehouse Clerk

Kenco
12.2022 - Current
  • receive inbound trailers and inspect trailers if they are ready to load.
  • assisting loaders to complete picking staging and loading orders.
  • systematically close door of a shipment and arrange documents for the shipper.
  • Prepare work orders and bill of lading labels and seal for the shipper
  • Assist on live orders scheduled for a pickup.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Wrapped pallets in shrink wrap prior to loading.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Data Entry and Technical Support Specialist

Teleperformance USA
12.2019 - 11.2022
  • Fixing customer data inconsistencies
  • Organizing stored data
  • Answering queries related to data or data errors in the system
  • Update databases or records with new information as it becomes available
  • Correct and modify inaccurate files and records
  • Comply with security backups and regular checks to ensure data is saved and stored properly
  • Typing in data provided directly from customers
  • Offer Technical assistance to customers with technical difficulty on our products.
  • Respond To Customers Enquiry thru E-Mail and Prepare Data
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Used Microsoft Word Excel and other software tools to create documents and other communications.

Customer Service Representative

Trego Dugan
01.2019 - 07.2019
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Addressed passengers’ concerns about delayed and canceled flights and resolve issues.
  • Creating baggage record and files for a lost, damaged and delayed bags
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Senior Travel and Account Manager

Ethiopian Airlines Inc.
02.2014 - 03.2018
  • Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • preparing monthly Reports For Airlines
  • Assisted with data and payment collections to ensure timeliness and accuracy.
  • Sorted and processed incoming reports before putting data into processing software.
  • Keep sensitive information confidential
  • Perform general office support like filing and other adminstrative tasks
  • Maintain verify and update numerous ledgers
  • Provide assistance with invoices and payments

Senior Care Giver

Mother Theresa Center
01.2012 - 02.2014
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

Education

Certificate - Devops Enginnering

Purdue University
Online
01.2023

Certificate - Computer Networking

Addis Ababa University
Online
06.2022

Certificate of Software Testing

Addis Ababa University
Addis Ababa
02.2018

Bachelor of Marketing Management

Addis Ababa University
Addis Ababa
2012

Skills

  • Database management
  • Microsoft excel , access
  • International sales support
  • Jira Software
  • Customer relations
  • Documentation and reporting
  • Data entry
  • SAP Software
  • Statistical application software
  • Sharepoint
  • Word processing
  • Accurate and detailed
  • Blue Yonder
  • Inventory Auditing

Timeline

Warehouse Clerk

Kenco
12.2022 - Current

Data Entry and Technical Support Specialist

Teleperformance USA
12.2019 - 11.2022

Customer Service Representative

Trego Dugan
01.2019 - 07.2019

Senior Travel and Account Manager

Ethiopian Airlines Inc.
02.2014 - 03.2018

Senior Care Giver

Mother Theresa Center
01.2012 - 02.2014

Certificate - Devops Enginnering

Purdue University

Certificate - Computer Networking

Addis Ababa University

Certificate of Software Testing

Addis Ababa University

Bachelor of Marketing Management

Addis Ababa University

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Hanna Woldemariam