Hanna Goff

(Laid off due to company-wide budget cuts.)

• Maintained organized and up-to-date files of all contracts, bids and clients, past and present for easy retrieval.
• Created and edited documents and reports for accuracy and quality.
• Prepared and updated databases and spreadsheets to report, track, and analyze data including sales and performance.

(My values were no longer in alignment with the organization's.)

• Surpassed annual revenue targets by average of 17% so far during time in position.
• Grew annual retention rate by 3% by performing regular check-ins with existing clients.
• Connected with new leads to build trust and gain understanding of goals, processes and objectives to fulfill client business needs and future growth plans.
• Developed and fostered relationships while seamlessly onboarding and training new clients on functionality of our AI services to expand their business.

• Simultaneously oversaw 3-6 cashiers while managing customer inquiries and complaints.
• Handled customer problems with the utmost care, ensuring that each customer left satisfied and happy to return.
• Answered product questions while providing high quality guidance and recommendations.

• Remained top producer within company handling daily incoming and outgoing calls regarding auto and home insurance.
• Targeted new lead sources throughout Boise area and fostered relationships with these clients.
• Provided comprehensive guidance and product knowledge to assist clients on product selection to best suite their needs.
• Educated clients on procedures and policies related to their insurance contracts, helping them process claims when necessary.