Hannah Allen
CO
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, store operations, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Sprouts Farmers Market
01.2023 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Service Manager
Sprouts Farmers Market
08.2022 - 01.2023
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Grocery Manager
Sprouts Farmers Market
05.2021 - 08.2022
- In charge of monitoring and improving frozen and grocery departments to increase profitability while managing labor costs and reducing loss
- Also responsible for ordering, vendor communications and workplace and department safety.
- Worked effectively in fast-paced environments.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Assistant Grocery Manager
Sprouts Farmers Market
10.2020 - 05.2021
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
Back-up Administrative Coordinator
Sprouts Farmers Market
12.2019 - 07.2020
- Responsible for accurately conducting accounting procedures to meet the company's financial reporting requirements.
Head Cashier
Sprouts Farmers Market
12.2018 - 03.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Cashier
Sprouts Farmers Market
10.2018 - 12.2018
- Welcomed customers and helped determine their needs.
Customer Service Representative
The Home Depot
10.2016 - 10.2018
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Ecology and Evolutionary Biology
University of Colorado Boulder
05.2020
Skills
Problem-Solving
Customer Service and Engagement
Retail Operations
Inventory Control
Time Management
Attention to Detail
Payroll Administration and Timekeeping
Strategic Merchandising
Store operations
Accomplishments
Completed Sprouts Leadership Development Program
Volunteer Experience
- Community Education Intern, The Butterfly Pavilion, 08/01/20, 01/01/21
- Volunteer, The Wild Animal Sanctuary, 03/01/21, 08/01/21
- Volunteer, Greenwood Wildlife Rehabilitation Center, 05/01/22, 08/01/23
Timeline
Assistant Store Manager
Sprouts Farmers Market
01.2023 - Current
Service Manager
Sprouts Farmers Market
08.2022 - 01.2023
Grocery Manager
Sprouts Farmers Market
05.2021 - 08.2022
Assistant Grocery Manager
Sprouts Farmers Market
10.2020 - 05.2021
Back-up Administrative Coordinator
Sprouts Farmers Market
12.2019 - 07.2020
Head Cashier
Sprouts Farmers Market
12.2018 - 03.2020
Cashier
Sprouts Farmers Market
10.2018 - 12.2018
Customer Service Representative
The Home Depot
10.2016 - 10.2018
Bachelor of Arts - Ecology and Evolutionary Biology
University of Colorado Boulder
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