Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Anderson

Ruckersville,VA

Summary

A dynamic professional with a proven track record at Unifi Aviation, adept in customer service and leadership. Excelled in building relationships and resolving issues, enhancing cuatomer satisfaction. Skilled in multitasking, organization, and empathetic communication, I bring a blend of hard and soft skills to drive team success and exceed customer expectations.

Overview

10
10
years of professional experience

Work History

Ramp/customer Service Agent

Unifi Aviation
10.2022 - Current
  • 2 years of supervisor experience
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Account Manager

Health Equity
01.2017 - 06.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Group Home Staff Member

Columbus Community Center
04.2015 - 09.2016
  • Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
  • Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
  • Promoted resident independence by encouraging self-care and decision-making skills.

Education

None - Information Technology

Pvcc
Charlottesville, VA

Skills

  • Customer service
  • Team builder/supervisor
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Active listening
  • Customer complaint resolution
  • File management
  • Complaint handling
  • Relationship building
  • De-escalation techniques
  • Account management

Timeline

Ramp/customer Service Agent

Unifi Aviation
10.2022 - Current

Account Manager

Health Equity
01.2017 - 06.2017

Group Home Staff Member

Columbus Community Center
04.2015 - 09.2016

None - Information Technology

Pvcc

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Hannah Anderson