Front Desk AdministratorOffice AdministratorAdministrative CoordinatorAdministrative ClerkAdministrative Assistant
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsPaid time offPaid sick leave401k match
12
years of professional experience
Dynamic professional with a proven track record in overseeing customer service operations and administrative support initiatives across diverse sectors, driving significant enhancements in organizational efficiency. Expertise in cultivating strong relationships with clients and team members, utilizing analytical skills to handle sensitive information with discretion. A strong advocate for process optimization, consistently implementing strategies that improve workflow in fast-paced environments. Committed to delivering exceptional results through collaboration and innovative problem-solving.
Work History
Front Desk Administrator
7 Months
Infectious Disease Services of Georgia | 01.2026 - Current
Coordinates front-desk activities, efficiently handling a significant number of phone calls and visitor requests.
Oversees accurate data entry and systematic record management within electronic systems, guaranteeing confidentiality and compliance with established standards.
Manages daily workflow and coordinated appointment scheduling to optimize operational effectiveness in the office.
Executes comprehensive documentation organization, ensuring accurate scanning and digital filing of referrals, authorizations, and correspondence.
Conducts thorough verification of client details and efficiently resolved minor billing or administrative concerns, fostering positive client relationships.
Optimizes scheduling to proactively address administrative needs, resulting in enhanced team efficiency. Delivered timely updates to staff, effectively preventing operational disruptions and ensuring seamless workflow.
Oversees office organization and maintained accurate inventory records while facilitating timely supply orders.
Coordinates efforts with leadership and team members, effectively prioritizing tasks to meet deadlines in a high-pressure environment.
Implements effective patient scheduling and appointment confirmation strategies to improve overall clinic workflow.
Responds to patient inquiries and resolved concerns with a focus on efficiency and quality of service.
Family Discipleship Coordinator & Administrator
2 Years 6 Months
Village Church of East Atlanta | 02.2021 - 08.2023
Oversaw comprehensive administrative tasks for family and children's ministries, focusing on budget management and effective HR processes.
Orchestrated comprehensive event logistics, including resource allocation and catering, to deliver successful large-scale gatherings.
Crafted and circulated strategic communications across email, social media, and CCB platforms, prioritizing timely updates to maintain audience engagement.
Managed comprehensive scheduling documentation and logistical assistance for ministry pastors and leaders, ensuring seamless ministry functionality.
Scheduled and organized meetings while ensuring optimal calendar utilization for team collaboration.
Coordinated inventory management and procurement of supplies to support the needs of multiple ministries.
Evaluated and approved expense reports, maintaining financial integrity and supporting budget management efforts.
Managed logistics of weekly services, promoting seamless execution and active volunteer involvement.
Optimized and managed communication channels to facilitate meaningful outreach and connection within the congregation.
Qualifying Specialist
5 Years 5 Months
Grand Canyon Education | 05.2017 - 10.2022
Coordinated scheduling documentation and engaged with prospective students while upholding compliance standards.
Engaged with prospective students to foster trust and facilitate informed decision-making regarding educational opportunities.
Executed database maintenance tasks to support operational efficiency and data accuracy.
Collaborated with cross-functional teams to streamline enrollment processes and improve efficiency.
Led training sessions for new staff on best practices for student support services.
Office Administrator
2 Years 8 Months
Red Light Rebellion | 05.2017 - 01.2020
Organized and updated filing systems while managing confidential data collected from focus groups and surveys.
Managed donor relations, coordinated event logistics, and directed social media campaigns to support successful fundraising efforts.
Monitored inventory levels and maintained bookkeeping accuracy to support overall financial integrity.
Oversaw daily office operations, ensuring optimal workflow and clear communication channels among team members.
Maintained and refined filing systems, resulting in improved efficiency for document retrieval processes.
Conducted comprehensive training for new hires on administrative processes, fostering a collaborative and informed workplace environment.
Jr. Administration Counselor
8 Months
Grand Canyon Education | 08.2016 - 04.2017
Ensured accurate collection and processing of admissions documents, meeting key performance indicators while providing personalized guidance to students and families.
Built and maintained relationships with prospective students.
Managed database.
Administrative Specialist
2 Years
New York Life (Office of JoAnn Clarke) | 01.2015 - 01.2017
Handled bookkeeping, file management, and ensured timely updates to training materials for compliance with insurance standards.
Maintained meticulous records to support regulatory and internal audit requirements.
Education
Bachelor of Science - Business Management, Minor in Entrepreneurial Studies
Grand Canyon University | Phoenix, AZ | 04.2017
Provost Scholarship - 2014-2016
Life Leader - 2015-2016
Skills
Streamlined administrative operations
Document creation
Problem-solving skills
Listening skills
Exceptional communication
Administrative skills
Scheduling coordination
Problem-solving
Time management
Customer service management
Timeline
Front Desk Administrator
Infectious Disease Services of Georgia
01.2026 - CurrentRead More
Family Discipleship Coordinator & Administrator
Village Church of East Atlanta
02.2021 - 08.2023Read More
Qualifying Specialist
Grand Canyon Education
05.2017 - 10.2022Read More
Office Administrator
Red Light Rebellion
05.2017 - 01.2020Read More
Jr. Administration Counselor
Grand Canyon Education
08.2016 - 04.2017Read More
Administrative Specialist
New York Life (Office of JoAnn Clarke)
01.2015 - 01.2017Read More
Grand Canyon University
Bachelor of Science from Business Management, Minor in Entrepreneurial Studies