Hannah Bates
Dyersburg,TN
Summary
Highly motivated professional with 9 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Secretary
Mississippi county Juvenile Office
Blytheville, AR
10.2022 - Current
- Maintained filing systems to organize operations and administration records.
- Organized complex documents using office technology and software applications.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Performed accounting or financial analysis.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered phone calls and welcomed visitors to office.
- Created and executed daily bank deposits.
Business Owner
Hannah Hopper
Blytheville, AR
01.2013 - Current
- Owner and manager of Sweet Southern Sass, including supervising employees and providing onsite training and continuing education to staff.
- Answering phones, emails
- Printing & Filing Documents
- Invoicing
- Marketing
- Running Reports
- Used Excel & Payal
- Designing Programs
- Operating laser machine, embroidery machine & Screen Printing Machine
- Vendor/Client Relations
- Budgeting and finance
- Priced merchandise, and generated credit memos for returned merchandise.
- Maintained business records by updating customer information.
- Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
- Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained excellent customer satisfaction through polite, calm demeanor.
Teller
Farmers Bank & Trust
Blytheville, AR
03.2011 - 02.2012
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education
Associate of Science - Basic Studies
Arkansas Northeastern College
Blytheville, AR05.2013
Bachelor of Science - Agricultural Business And Management
Southeast Missouri State University
Cape Girardeau, MO05.2017
Skills
- Sales strategics
- Cost analysis and savings
- Task delegation
- Financial administration
- Bookkeeping
- Purchasing and planning
- Strategic business planning
- Marketing expertise
- Employee coaching
- Executive leadership
- Planning and coordination
- New business development
Timeline
Secretary
Mississippi county Juvenile Office
10.2022 - Current
Business Owner
Hannah Hopper
01.2013 - Current
Teller
Farmers Bank & Trust
03.2011 - 02.2012
Associate of Science - Basic Studies
Arkansas Northeastern College
Bachelor of Science - Agricultural Business And Management
Southeast Missouri State University
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