Hannah Bendel
Eau Claire
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining standards in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Sammy's Pizza and Restaurant
10.2016 - 02.2024
- Led back-of-house opening and closing procedures, including equipment checks, food prep, and inventory setup.
- Trained and supervised front and back of house staff to ensure seamless daily operations and exceptional guest service.
- Acted as a primary point of contact for guest concerns, using effective communication and problem-solving skills to ensure satisfaction.
- Managed point-of-sale (POS) operations, including cash handling, credit card processing, and end-of-day deposits and financial reports.
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
07.2019 - 03.2020
- Provided exceptional customer service, addressing borrower concerns and offering guidance on available loan options.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, account updates and payment processing.
Line Cook
Sammy's Pizza and Restaurant
05.2015 - 10.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Memorial High School
Eau Claire, WIAssociate of Applied Science - Criminal Justice
Chippewa Valley Technical College
Eau Claire, WI05-2019
Skills
- Supervisory skills
- Point of sale (POS) system operation
- Financial transaction processing
- Customer service
- Active listening
- Written and oral communication
- Attention to detail
- Multitasking and organization
- Team collaboration
Timeline
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
07.2019 - 03.2020
Restaurant Manager
Sammy's Pizza and Restaurant
10.2016 - 02.2024
Line Cook
Sammy's Pizza and Restaurant
05.2015 - 10.2016
High School Diploma -
Memorial High School
Associate of Applied Science - Criminal Justice
Chippewa Valley Technical College
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