Hannah Beresford
Orlando,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Quick Service Food Server
Universal Orlando
Orlando, FL
11.2024 - Current
- Trained new cast members on guest service, register procedures, and cleanliness expectations.
- Guided shift priorities, balancing productivity, accuracy, and service quality across multiple stations.
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Utilized strong interpersonal skills in handling diverse clientele from various age groups, cultural backgrounds, and dietary preferences.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista, FL
08.2024 - 10.2024
- Operated attraction vehicles and control systems while maintaining safety and show standards.
- Monitored guest height requirements, restraint checks, and boarding procedures for each attraction cycle.
- Directed queue flow, load positions, and unload timing to support efficient guest throughput.
- Responded to ride stoppages and guest concerns using emergency and evacuation procedures.
Quick Service Food Server
Walt Disney World Resort
Lake Buena Vista, FL
06.2023 - 08.2024
- Delivered attentive quick-service hospitality, greeting guests and resolving dining needs promptly.
- Processed mobile and POS orders with accuracy, maintaining smooth guest flow during peak periods.
- Assembled menu items while following food safety, sanitation, and allergen-handling standards.
- Coordinated order handoff with kitchen and cashier teams to reduce service delays.
- Restocked service stations, beverages, and supplies to support continuous operation.
- Monitored dining areas and service lines, addressing concerns and maintaining orderly guest experience.
Ticket Agent
Walt Disney World Resort
Lake Buena Vista, FL
01.2023 - 06.2023
- Trained new ticket agents on transaction steps, service standards, and system navigation.
- Coordinated with park operations and guest services to support smooth admission flow.
- Maintained detailed records for refunds, adjustments, and transaction discrepancies.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
Vacation Planner
Universal Orlando Resorts
Orlando, FL
01.2022 - 01.2023
- Advised guests on resort packages, theme park tickets, and hotel accommodations aligned with vacation goals.
- Coordinated itinerary planning, including park access, dining reservations, and attraction recommendations.
- Resolved booking changes, cancellations, and special requests with accuracy and urgency.
- Navigated reservation systems to verify availability, rates, and package inclus
- Processed ticket sales, upgrades, and annual pass transactions using point-of-sale systems.
- Resolved guest ticketing issues with accuracy, reducing delays at entrance and service locations.
- Verified identification, eligibility, and purchase details for compliant ticket issuance.
- Balanced cash drawers and completed end-of-shift reconciliation with consistent accuracy.
- Guided guests through ticket options, park admission policies, and reservation procedures.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Houseperson
Disney
Lake Buena Vista, FL
07.2021 - 01.2022
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
- Collected and removed trash from rooms.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Vacuum hallways.
- Stock super suppliers to keep an adequate amount of linen on hand for the housekeepers.
- Clear the hallways of trash and linen bags.
- High, low, and mid-dust hallways.
- Give visual inspections of rooms to provide a safe environment.
Server
Nicks village pizza
Utica, OH
12.2016 - 06.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Drive-Thru Attendant
Circle K Convenience Store
Utica, OH
04.2020 - 01.2021
- Kept drive-thru station well-stocked and organized to meet all customer needs.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed opening, closing and shift change tasks by following company guidelines.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Informed customers of regular deals or monthly specials to upsell orders.
- Tallied cash register at end of shift to reconcile with shift sales.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Counted cash drawer at end of shift and prepared bank deposits.
- Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Counted and balanced register following each shift.
Cashier
Bath and Body Works, Limited Brands
Heath, OH
11.2019 - 01.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Received payments for products and issued receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
Education
Bachelor of Arts - Hospitality Administration And Management
Ohio State University
Columbus, OHSkills
- Exceptional time management
- Multitasking
- Organizational skills
- Poised
- Creative
- Incorporates feedback quickly
- Enthusiastic
- Skilled problem solver
- Adaptable
- Excellent customer service
- Efficient work pace
- Strong multitasking
- Reliability and punctuality
- Professional appearance
- Order accuracy
- Table bussing
- Customer service
- POS systems
Education and Training
true
Timeline
Quick Service Food Server
Universal Orlando
11.2024 - Current
Attractions Cast Member
Walt Disney World Resort
08.2024 - 10.2024
Quick Service Food Server
Walt Disney World Resort
06.2023 - 08.2024
Ticket Agent
Walt Disney World Resort
01.2023 - 06.2023
Vacation Planner
Universal Orlando Resorts
01.2022 - 01.2023
Houseperson
Disney
07.2021 - 01.2022
Drive-Thru Attendant
Circle K Convenience Store
04.2020 - 01.2021
Cashier
Bath and Body Works, Limited Brands
11.2019 - 01.2020
Server
Nicks village pizza
12.2016 - 06.2021
Bachelor of Arts - Hospitality Administration And Management
Ohio State University