Hannah Berkheimer
Charlotte,USA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Waiter
Salernos Restaurant and Catering
07.2024 - 08.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers in menu knowledge, customer interaction, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Caregiver
Celebree School
01.2021 - 01.2023
- Assisted children with daily activities, fostering independence and social skills.
- Implemented individualized care plans to meet diverse needs of students.
- Collaborated with educators to enhance learning experiences for children.
- Monitored children's behavior, providing guidance and support during transitions.
- Developed strong relationships with families to promote effective communication and trust.
Food Runner
Texas Roadhouse
01.2020 - 07.2020
- Delivered food orders promptly to ensure customer satisfaction and dining efficiency.
- Trained new food runners on operational procedures and restaurant protocols.
- Communicated effectively with team members to address and resolve service issues quickly.
- Implemented feedback from customers to improve service delivery and responsiveness.
Education
High School Diploma - General Studies
Carroll Community College
Westminster, MD12.2023
Skills
- Customer interaction skills
- Toast POS system knowledge
- Time efficiency strategies
- Order taking proficiency
- Collaborative teamwork
Certification
- ServSafe Alcohol Certification
- ServSafe Allergens Certification
- TIPS
- CPR Certification
Timeline
Server/Waiter
Salernos Restaurant and Catering
07.2024 - 08.2025
Caregiver
Celebree School
01.2021 - 01.2023
Food Runner
Texas Roadhouse
01.2020 - 07.2020
High School Diploma - General Studies
Carroll Community College
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