Hannah Berry
Cedar Grove,NC
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Waitress
The Nomad
Hillsborough, NC
09.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Checked identification for minimum age for sale of alcoholic beverages.
Nanny
Families In The Area
Hillsborough, NC
09.2019 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted children in dressing appropriately for day's activities.
Internship
Duke Eye Center
Durham, NC
06.2022 - 08.2022
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Observed and recorded patient conditions by assessing vitals.
- Participated in clerkships within various clinical departments and medical specialties.
- Reported results, issues and hours to clerkship director for review.
- Provided patient care under direct physician supervision.
- Shadowed resident physicians, taking notes and asking questions.
- Maintained energy and enthusiasm in fast-paced environment.
- Patient intake including rooming, and prepping patient for provider visit.
Hostess
House At Gatewood
Hillsborough, NC
11.2019 - 02.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Orange High School
Hillsborough, NC 08.2016 - 06.2020
Bachelor of Science - Public Health
East Carolina University
Greenville, NC 08.2020 - Current
Skills
Hospitality service expertise
Beverage preparation
Menu memorization
Food running
Guest relations management
Patient care
Patient evaluation
Attention to Detail
Problem-Solving
Teambuilding
Dependable and Responsible
Organization and Time Management
PPE Compliance
Analytical and Critical Thinking
Timeline
Internship
Duke Eye Center
06.2022 - 08.2022
Waitress
The Nomad
09.2021 - Current
Bachelor of Science - Public Health
East Carolina University
08.2020 - Current
Hostess
House At Gatewood
11.2019 - 02.2020
Nanny
Families In The Area
09.2019 - Current
High School Diploma -
Orange High School
08.2016 - 06.2020